Verloop VS tawk.to

Compare Verloop VS tawk.to and see what are their differences

SysAid

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured

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Verloop

Verloop is a multi-channel customer support and engagement automation chat system.

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Landing page //
2023-09-27

Landing page //
2023-07-22

Verloop

Website: verloop.io
Release Date: 2016 January
Startup details
Country: India
State: Karnataka
City: Bengaluru
Founder(s): Gaurav Singh
Employees: 50 - 99

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tawk.to

Website: tawk.to
Release Date: -

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Verloop features and specs

AI-Powered Automation
Verloop uses advanced AI to automate customer support, reducing human effort and accelerating response times.
Multi-Channel Support
The platform supports various communication channels such as website chat, email, and social media, ensuring comprehensive coverage and customer reach.
Customizability
It offers extensive customization options for chatbots, allowing businesses to tailor the experience to their specific needs and brand identity.
Analytics and Reporting
Verloop provides in-depth analytics and reporting features that help businesses understand customer interactions and optimize performance.
Seamless Integrations
The platform integrates easily with other essential tools and systems like CRM and e-commerce platforms, ensuring a streamlined workflow.

Possible disadvantages of Verloop

Pricing
Verloop can be relatively expensive compared to other customer support automation solutions, potentially making it less accessible for small businesses.
Learning Curve
The platform may have a steep learning curve for new users, requiring time and training to leverage its full capabilities.
Limited Offline Support
While Verloop excels in online interactions, its support options for offline engagements are limited, which could be a drawback for some businesses.
Dependency on Internet
Since it is a cloud-based solution, Verloop requires a stable internet connection to function effectively, which could be a limitation in areas with poor connectivity.
Occasional Bot Misunderstandings
Despite its advanced AI, there can be instances where the chatbot might misinterpret user queries, leading to potential customer frustration.

tawk.to features and specs

Free Plan
tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
Customizable Widget
The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
Multilingual Support
tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
Integration with Other Tools
The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
Mobile App
tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
Reports and Analytics
The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

Limited Features on Free Plan
While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
No Automation Features
tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
User Interface Complexity
Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
Customer Support
While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
Dependency on Internet Connection
Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

Verloop videos

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Getting started with Verloop in 2 minutes

tawk.to videos

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Tawk.to review — unbelievably rich live chat software for free

Category Popularity

0-100% (relative to Verloop and tawk.to)

tawk.to

Customer Support

9 9%

Customer Support

91% 91

CRM

100 100%

CRM

0% 0

Live Chat

11 11%

Live Chat

89% 89

Help Desk

0 0%

Help Desk

100% 100

User comments

Share your experience with using Verloop and tawk.to. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Verloop and tawk.to

Verloop Reviews

10 Best Interakt Alternatives & Competitors in 2024 (Affordable & Best)

Navigating the vibrant world of conversational AI, Verloop unveils a potent platform, fine-tuned for businesses seeking to harness the power of the WhatsApp Business API. Through its suite, Verloop is primed to bridge the chasm between enterprises and their consumers. From mass automated messaging and eagle-eyed real-time tracking to seamlessly blending with major CRM and...

Source: doubletick.io

10 Best WATI Alternatives & Competitors in 2024 (Affordable & Best)

Verloop is a conversational AI platform that empowers businesses to connect and engage with their customers using WhatsApp Business API. It offers automated bulk messaging, real-time monitoring, and seamless integration with popular CRM and e-commerce platforms. With a focus on improving customer engagement and support, Verloop enables businesses to leverage the power of...

Source: doubletick.io

10 Best AiSensy Alternatives & Competitors in 2024 (Affordable & Best)

Stepping into the arena of conversational AI, Verloop presents a robust platform tailored to offer businesses the leverage of WhatsApp Business API, enabling them to forge closer ties with their clientele. Verloop's suite of offerings encompasses automated mass messaging, vigilant real-time tracking, and frictionless amalgamation with leading CRM and e-commerce...

Source: doubletick.io

tawk.to Reviews

9 Best Tidio Alternatives Compared

Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.

Source: www.tidio.com

alternatives to Tawk.to - Tiledesk Free Live Chat

Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?

Source: tiledesk.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s...

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the âPowered by tawk.toâ branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.

Source: krisp.ai

Social recommendations and mentions

Based on our record, tawk.to seems to be more popular. It has been mentiond 47 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Verloop mentions (0)

We have not tracked any mentions of Verloop yet. Tracking of Verloop recommendations started around Mar 2021.

tawk.to mentions (47)

Integrate Live chat function , Visitor to post Author.
I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: almost 2 years ago
WordPress store customers info getting compromised help
Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: about 2 years ago
Chatbot recommendations
I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: about 2 years ago
SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 2 years ago
Best Plugin to use Whatsapp as a chatservice on your website?
I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 2 years ago

What are some alternatives?

When comparing Verloop and tawk.to, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Drift - A messaging app that helps you grow your business.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Tars - TARS enables users to create chatbots that replaces regular old webforms.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zoho SalesIQ - Discover the future of customer engagement

Zoho SalesIQ vs Verloop