Software Alternatives, Accelerators & Startups

Verbatim VS NICE inContact

Compare Verbatim VS NICE inContact and see what are their differences

Verbatim logo Verbatim

All sizes of hospitals can improve quality and reimbursement with our medical transcription and clinical documentation improvement solutions and services

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Verbatim Landing page
    Landing page //
    2023-09-29
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Verbatim videos

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NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Verbatim and NICE inContact)
Speech Recognition And Processing
Communication
0 0%
100% 100
Transcription
100 100%
0% 0
Enterprise Communication
0 0%
100% 100

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Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

What are some alternatives?

When comparing Verbatim and NICE inContact, you can also consider the following products

Sensory - Sensory provides accurate, low-cost embedded voice and biometric AI. Sensory’s technologies have shipped in over a billion units of consumer products.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Deepgram - Search engine for speech

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Spok Speech Solutions - Spok Speech Solutions allows organization to process routine phone requests such as transfers, directory assistance, messaging, and paging without live operators, letting to manage call volumes, operator workloads, and keeping calls from dropping.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.