Software Alternatives, Accelerators & Startups

Veeva CRM Suite VS Zendesk Support

Compare Veeva CRM Suite VS Zendesk Support and see what are their differences

Veeva CRM Suite logo Veeva CRM Suite

Watch how Vault Quality Suite unifies quality, document, and training management applications to automate and harmonize quality processes globally.

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Veeva CRM Suite Landing page
    Landing page //
    2023-07-18
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Veeva CRM Suite videos

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Zendesk Support videos

Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Veeva CRM Suite and Zendesk Support)
CRM
62 62%
38% 38
Customer Support
0 0%
100% 100
Sales
100 100%
0% 0
Help Desk
0 0%
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Veeva CRM Suite and Zendesk Support

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing Veeva CRM Suite and Zendesk Support, you can also consider the following products

Inception CRM - CRM for Pharma and Biotech. We help life science sales & medical teams reach the right customers with the right messages at the right time.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Aurea CRM - CRM w/ integrated campaign management, previously update.CRM

Zoho Desk - Industry's first context-aware Helpdesk Software

Omnipresence CRM - Omnipresence CRM built to drive life sciences forward

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.