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Pointel DCCM
Genesys Cloud
DialogTech
CallScaler
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CallTrackingMetrics
Invoca
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Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
VectorStock Pointel DCCMStockUnlimited - 1 Million+ affordable royalty-free stock photos, vector graphics, icons, infographics & more
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Freevector - Freevector is a best-in-class platform that provides millions of images, icons, wallpapers, brand logos, and vectors.
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
Shutterstock - Shutterstock is a provider of stock photos, illustrations, and vector art. The website allows individuals to purchase a subscription and download copyrighted art for creative projects. Read more about Shutterstock.
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!