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Pointel DCCM VS Freevector

Compare Pointel DCCM VS Freevector and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Freevector logo Freevector

Freevector is a best-in-class platform that provides millions of images, icons, wallpapers, brand logos, and vectors.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Freevector Landing page
    Landing page //
    2021-07-10

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Freevector videos

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Category Popularity

0-100% (relative to Pointel DCCM and Freevector)

Pointel DCCM

Freevector

Call Center Software
100 100%
Call Center Software
0% 0
Online Services
0 0%
Online Services
100% 100
Communication
100 100%
Communication
0% 0
File Sharing
0 0%
File Sharing
100% 100

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What are some alternatives?

When comparing Pointel DCCM and Freevector, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

StockUnlimited - 1 Million+ affordable royalty-free stock photos, vector graphics, icons, infographics & more

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

VectorStock - Download Free Vector Art, Stock Images, Free Graphic Vectors, Free Vector Clipart, High-res Vector...

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Vector4free - Vector4free is an online platform that comes with unlimited vector art and graphics to use for multiple purposes.

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