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Usetiful VS Zoho Docs

Compare Usetiful VS Zoho Docs and see what are their differences

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Usetiful logo Usetiful

Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.

Zoho Docs logo Zoho Docs

Zoho Docs is an online document management software that lets you manage and store all your files on the cloud. Share, collaborate and access all your files on multiple devices.
  • Usetiful Landing page
    Landing page //
    2022-03-20

Usetiful bridges the gap between users and digital systems. Guided tours and smart tips allow users to master any software system from day one.

Usetiful provides interactive product tours and smart tips into your application, improving user adoption and conversions instantly.

  • Zoho Docs Landing page
    Landing page //
    2023-08-29

Usetiful features and specs

  • Product Tours
    interactive guided tours
  • Checklists
    user onboarding checklists
  • Hotspot beacons
    pulsating elements to draw user's attention without being intrusive
  • Microsurveys
    gather user feedback seamlessly
  • Smart Tips
    contextual guidance and validation
  • Assistant widget
    customer self help
  • Easy to Set-up and use
    less than 5 min setup
  • Employee onboarding
    employee tutorials and checklist
  • Knowledge Base portal
    public self-help portal
  • Native mobile guides
    support for native mobile
  • Feature tracking
    tracking of feature adoption by user segments or individual users
  • Integrations
    connect onboarding flows to wider company operations

Zoho Docs features and specs

  • Integration with Zoho Ecosystem
    Zoho Docs seamlessly integrates with other Zoho applications like Zoho CRM, Zoho Mail, and Zoho Projects, providing a unified experience for users already within the Zoho ecosystem.
  • Cloud Storage
    Zoho Docs offers versatile cloud storage options, allowing users to store and access files from any device with internet connectivity, ensuring collaboration and productivity.
  • Collaboration Tools
    It includes robust collaboration features such as real-time editing, sharing, commenting, and version control to enhance team productivity and communication.
  • Security
    Zoho Docs implements strong security measures like two-factor authentication, SSL encryption, and stringent access controls to protect user data.
  • Cost-Effectiveness
    Compared to some competitors, Zoho Docs can be more affordable, offering a range of pricing plans that cater to different business needs and budgets.
  • Offline Access
    Users can access and edit documents offline, which sync automatically when reconnected to the internet, ensuring productivity isn't hampered by a lack of connectivity.

Possible disadvantages of Zoho Docs

  • Learning Curve
    New users might experience a steep learning curve due to the extensive features and capabilities, which can initially be overwhelming.
  • Interface Usability
    While functional, some users report that the interface is not as intuitive or visually appealing compared to competitors like Google Drive or Microsoft OneDrive.
  • File Size Limitations
    There are limits on individual file sizes for upload. Large files may require alternative means of transfer or storage.
  • Limited Third-Party Integrations
    Although integrated well within Zoho's suite, Zoho Docs offers fewer third-party integrations compared to more established platforms like Google Workspace or Microsoft Office 365.
  • Performance Issues
    Some users may experience occasional lags or performance issues, particularly with large files or when using complex features.
  • Customer Support
    Users have reported that Zoho’s customer support can be slow or less responsive compared to other services, potentially causing delays in issue resolution.

Analysis of Usetiful

Overall verdict

  • Usetiful is considered a good solution for businesses looking to optimize user onboarding and enhance the customer experience. Its features cater well to both small startups and larger organizations needing to provide seamless user guidance.

Why this product is good

  • Usetiful is a digital adoption platform designed to help users onboard, train, and guide through applications with ease. It is known for its intuitive interface, customizable onboarding flows, and interactive product tours. This tool can enhance user engagement, reduce churn, and improve the learning curve for new software users.

Recommended for

    Usetiful is recommended for product managers, customer success teams, and training departments in companies that deploy software applications and seek to improve user onboarding, reduce support requests, or boost user satisfaction and retention.

Analysis of Zoho Docs

Overall verdict

  • Zoho Docs is considered a good option for individuals and businesses looking for a comprehensive document management solution, especially if they are already using other Zoho services. Its ease of use, integration capabilities, and strong security measures make it a competitive choice in the market.

Why this product is good

  • Zoho Docs is a part of the Zoho Office Suite, which offers a wide range of features for document management, collaboration, and storage. It integrates well with other Zoho applications, providing a seamless experience for users invested in the Zoho ecosystem. Its cloud-based nature allows for easy collaboration and sharing, and it offers robust security features to protect user data. Additionally, it supports various file formats and provides tools for editing, reviewing, and managing documents efficiently.

Recommended for

  • Small to medium-sized businesses seeking an integrated office suite
  • Users already subscribed to other Zoho services
  • Teams in need of robust collaboration tools
  • Individuals looking for a cost-effective document management solution

Usetiful videos

+ Add

Embedded Banners

More videos:

  • Demo - Create product tours without coding with Usetiful
  • Tutorial - User Onboarding Checklists by Usetiful
  • Demo - Usetiful - Visual Editor Demo
  • Demo - Usetiful Introduction Video

Zoho Docs videos

+ Add

Using Zoho Docs for Peer Review

More videos:

  • Review - Getting Started With Zoho Docs - Webinar

Category Popularity

0-100% (relative to Usetiful and Zoho Docs)

Usetiful

Zoho Docs

Digital Adoption
100 100%
Digital Adoption
0% 0
Project Management
0 0%
Project Management
100% 100
User Onboarding And Engagement
100 100%
User Onboarding And Engagement
0% 0
Document Management System
0 0%
Document Management System
100% 100

Questions and Answers

As answered by people managing Usetiful and Zoho Docs.

What makes your product unique?

Usetiful's answer

  • Usetiful works with native mobile - serving clients on all of their platforms
  • Usetiful is affordable - offering a free-forever plan and scalable business offerings
  • Usetiful "just works" - supporting wide range of corner cases, including exotic Single Page Applications or iFrames
  • Usetiful is secure - not only ISO27001 certified, HIPAA and GDPR compliant. But also able to run on-premise for security-intense clients

Who are some of the biggest customers of your product?

Usetiful's answer

-Audi -DHL -DPD -Konica Minolta -Foodora -e27 -Nanyang Technological University -iChef

User comments

Share your experience with using Usetiful and Zoho Docs. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usetiful and Zoho Docs

Usetiful Reviews

  1. Marek Albrecht
    · Portal Admin at LARP Slovakia ·
    Convenient and free

    It was easy to get started - I have registered the free plan and created the first tour in approximately 15 minutes. Since then I have been improving on the experience.

    Part of my application is a single-page app. It was quite techy to get this part running. Kudos for the customer support that walked me through!

    🏁 Competitors: WalkMe
    👍 Pros:    Free basic plan|Easy to use|Great customer support
    👎 Cons:    Single page app support
  2. Martin Novak
    · Front end manager at Netwits Company ·
    A nice simple tool for user onboarding

    I use Usetiful for various clients' projects that require product tours. Everyone was satisfied so far. Web editor allows me to quickly update the content and browser extension to preview the tours. Reports provide enough detail.

    🏁 Competitors: Appcues
    👍 Pros:    Easy to use|Easy user interface|Preview function|Good price
    👎 Cons:    Nothing, so far
15 best user onboarding software you need to try in 2023
Usetiful is one of the best-value onboarding tools we’ve found — it’s premium version is just $99/month for up to 20,000 users.
Source: www.marketermilk.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
For non-technical people, Usetiful’s integration and setup can be extremely confusing. While it’s still possible for a person who doesn’t know how to code to integrate the tool into their website, figuring out how to do it will be difficult for sure. In order to get to the required information, the user needs to dig deep into help center articles and cherry-pick the...
Source: userguiding.com
The 7 Best WalkMe Alternatives in 2023
Its customizable onboarding solutions make it a strong contender for organizations focused on data-driven decision-making. If you're looking for an easy-to-use platform with robust analytics capabilities, Usetiful is worth considering.
Source: helpjuice.com
Top alternatives to UserGuiding
If you are looking for high customizability and excellent customer service all while maintaining a reasonable pricing - Usetiful is the best alternative. At the same time, no onboarding software works exactly the same in every use case. Also make sure to consider the other two alternatives to make an educated decision.
Source: blog.usetiful.com
3 free tools for Product Managers to improve product adoption
Product Tours by Usetiful allow you to guide users within your product. You can for example point out interesting parts by well placed smart tips or guide new users with end-to-end walkthrough. Keeping users in direct conversation allows you to get more feedback.
Source: medium.com

Zoho Docs Reviews

We have no reviews of Zoho Docs yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zoho Docs seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usetiful mentions (0)

We have not tracked any mentions of Usetiful yet. Tracking of Usetiful recommendations started around Mar 2021.

Zoho Docs mentions (1)

What are some alternatives?

When comparing Usetiful and Zoho Docs, you can also consider the following products

UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

AODocs - AODocs is the document management solution recommended for G Suite. Secure your documents, structure your content, & automate your processes

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Docomotion - Docomotion offers tools for designing and generating all types of transactional and operational business documents.

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

infoRouter - infoRouter is a EDMS that includes Workflow, Document routing, Electronic Forms, Scanning, Storage, Archiving, Indexing & Records Management

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