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userwell VS UserEcho

Compare userwell VS UserEcho and see what are their differences

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userwell logo userwell

Make the right product decisions by gathering and prioritizing user feedback. Gain insights about what your users really want.

UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
  • userwell Landing page
    Landing page //
    2023-05-23
  • UserEcho Landing page
    Landing page //
    2021-10-22

userwell videos

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UserEcho videos

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UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

Category Popularity

0-100% (relative to userwell and UserEcho)

userwell

UserEcho

Customer Feedback
100 100%
Customer Feedback
0% 0
Help Desk
0 0%
Help Desk
100% 100
User Feedback
100 100%
User Feedback
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare userwell and UserEcho

userwell Reviews

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UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

Social recommendations and mentions

UserEcho might be a bit more popular than userwell. We know about 1 link to it since March 2021 and only 1 link to userwell. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

userwell mentions (1)

  • Prioritization of Features in Product Management
    Product Managers sometimes think they are the ones who know their product best. While this might be true, they are not the ones who have to use it on a regular basis. A great way to gather insights about what features to build next is by simply asking your customers. After all, they are the ones using your product. Asking them for feedback can be done in multiple ways. There are tools that help you with creating... - Source: dev.to / over 2 years ago

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: about 1 year ago

What are some alternatives?

When comparing userwell and UserEcho, you can also consider the following products

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sleekplan - Embedded customer feedback management made for SaaS - The most sleek solution to collect and manage user feedback, keep a changelog and know your customers' needs.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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