Software Alternatives, Accelerators & Startups

UserTesting.com VS TestRail

Compare UserTesting.com VS TestRail and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

UserTesting.com logo UserTesting.com

Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

TestRail logo TestRail

TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.
  • UserTesting.com Landing page
    Landing page //
    2023-09-27

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.

  • TestRail Landing page
    Landing page //
    2024-11-21

TestRail’s web-based test case management is used by thousands of great QA and Development teams to efficiently organize, track and manage software testing.

Features

  • Coordinate functional, exploratory and automated testing
  • Document your test cases with preconditions, steps, and expected results; attach files and screenshots, and customize fields according to your needs.
  • Organize test cases in suites and section hierarchies.
  • Save test case history to track changes; set baselines for multiple branches and versions as needed.
  • Start test runs, select test cases based on powerful filters.
  • Boost productivity with personalized to-do lists, filters, and email notifications.
  • Capture results of testing in real time.
  • Record estimates and elapsed times for accurate time tracking. Compare to historical data. Forecast completion dates and remaining effort.
  • Archive test results to protect against modification and support auditing.
  • Choose between our SaaS solution hosted on our fast and secure servers; or install on your own server.
  • Integrates with Jira, FogBugz, Bugzilla, Assembla, TFS, GitHub, Ranorex Studio, and many other tools.

UserTesting.com

$ Details
Free Trial
Release Date
2007 January
Startup details
Country
United States
State
California
Founder(s)
Darrell Benatar
Employees
500 - 999

UserTesting.com features and specs

  • Ease of Use
    The platform is user-friendly and easy to navigate, making it simple for users to set up tests and analyze results.
  • Quality of Feedback
    Provides high-quality, detailed feedback from real users, which can be instrumental in improving user experience.
  • Quick Turnaround Time
    Enables rapid collection of feedback, often providing results within hours, which is ideal for iterative testing and fast-paced development cycles.
  • Diverse Participant Pool
    Offers access to a broad and diverse range of participants, ensuring that feedback is representative of different demographics and user types.
  • Comprehensive Analytics
    Includes robust analytics tools that help users make sense of the data collected and draw actionable insights.
  • Customizable Tests
    Allows for the creation of highly customizable tests to fit specific research needs and objectives.
  • Video Feedback
    Participants provide video recordings of their sessions, offering visual and contextual insights into user interactions.

Possible disadvantages of UserTesting.com

  • Cost
    The platform can be expensive, making it less accessible for smaller businesses or startups with limited budgets.
  • Participant Dropout
    There can be instances of participants dropping out of tests, which may require rescheduling and cause delays.
  • Limited Session Duration
    Testing sessions are often limited in duration, which might not be sufficient for more comprehensive or complex tests.
  • Dependency on External Participants
    The quality and reliability of the feedback are dependent on the external participant pool, which can sometimes be inconsistent.
  • Learning Curve
    While the platform is generally user-friendly, there can still be a learning curve for users unfamiliar with UX research methodologies.

TestRail features and specs

  • Comprehensive Test Management
    TestRail offers a comprehensive suite of test management capabilities such as test case creation, planning, documentation, tracking, and reporting, which make it easier to manage the entire testing lifecycle.
  • Integrations
    TestRail easily integrates with various issue tracking and test automation tools like JIRA, GitHub, Selenium, and more, allowing seamless workflow across different tools in the software development lifecycle.
  • User-Friendly Interface
    The platform features a user-friendly and intuitive interface that is easy to navigate, making it accessible for both technical and non-technical users.
  • Customizable
    TestRail provides extensive customization options, including custom fields, statuses, and workflows, enabling teams to tailor the tool to their specific needs.
  • Detailed Reporting
    It offers a variety of detailed and customizable reporting and analytics features, which help in gaining insights into test progress, coverage, and quality metrics.
  • Scalability
    TestRail can scale efficiently to accommodate growing teams and large projects, making it suitable for both small teams and large enterprises.

Possible disadvantages of TestRail

  • Cost
    TestRail is relatively expensive compared to some other test management tools available in the market, which may be a concern for smaller teams or startups with limited budgets.
  • Learning Curve
    While the interface is user-friendly, the comprehensive range of features and customization options can result in a substantial learning curve for new users.
  • Performance Issues
    Some users have reported performance issues, especially when handling large volumes of test cases and data, which can hinder productivity.
  • Limited Automation Features
    TestRail is primarily focused on test management and offers limited native test automation capabilities, often requiring integration with other tools for a complete automation solution.
  • Complex Setup
    Initial setup and configuration can be complex and time-consuming, especially for organizations with specific or unique requirements.

UserTesting.com videos

Testing out UserTesting.com (LEGIT SIDE HUSTLE?!?)

TestRail videos

Starting to Test with TestRail

More videos:

  • Review - AgileTestWare Continuous Testing with TestRail
  • Review - TestRail Review ( Roblox Sydney Trains #3 )

Category Popularity

0-100% (relative to UserTesting.com and TestRail)
User Experience
100 100%
0% 0
Software Testing
0 0%
100% 100
Usability
100 100%
0% 0
QA
0 0%
100% 100

User comments

Share your experience with using UserTesting.com and TestRail. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare UserTesting.com and TestRail

UserTesting.com Reviews

10 Best Canny Alternatives and Competitors in 2025
The best way to understand your users is to put yourself in their shoes. With UserTesting, see what your customers see when they use your products and dive into user feedback to build products they’ll use daily. 🎯
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
UserTesting is a UX research tool that allows users to gain user insights via video feedback. UX teams can use the UserTesting panel to hire testers and delegate tasks to uncover how users interact with their product.
Source: maze.co
10 Best Hotjar Alternatives & Competitors in 2023
Plus, users can not reach any visualized data on the UserTesting dashboard and this makes it rather difficult to understand what exactly is going on on a website.
Best 8 Affordable UserZoom Alternatives in 2023
A vast quantity of worthless responses is the platform’s biggest and most noticeable downside. While UserTesting has a large volunteer pool, it appears that a considerable number of them are not qualified to participate in meaningful research. Some respondents are impatient, cheat, or appear to be uninterested in the procedure, all of which detracts from the overall...
UserTesting vs UserZoom: Pick the right user research software in 2022
Both Usertesting and UserZoom do not have a public pricing page. Their price is available upon request and you need to register for a demo. Then a sales representative will reach out to schedule an introductory demo call with you. After the call, you are usually given an estimate and a second sales call follows. The process of acquiring and registering for a subscription...

TestRail Reviews

We have no reviews of TestRail yet.
Be the first one to post

Social recommendations and mentions

Based on our record, UserTesting.com seems to be more popular. It has been mentiond 101 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserTesting.com mentions (101)

  • Low-cost, one-off unmoderated usability testing platforms
    Lookback, Usability Hub (now called Lyssna) and Validately but have been spoiled by former employers who had the budget for usertesting.com so I'm pretty out of the loop on low-budget options. TIA! Source: over 1 year ago
  • Interview recruiting?
    I need to recruit 5-6 parents/grandparents for a study and I'm having trouble finding a company I can use (aside from usertesting.com since they tailor to large companies and I'm doing freelance work). Every company I've come across offers recruitment for surveys, but not interviews. Source: over 1 year ago
  • iOS User Testing App Won't Open
    Anyone else having problems with the iOS UserTesting App? Mine just opens and shows the logo, and stays there. I can see multiple tests available on usertesting.com, but can't open the app. I have a iPhone 13, updated to 17.1. Source: over 1 year ago
  • 🚀 Improve Your Site; Get Expert Reviews On Your Creation!
    User Testing Services: Platforms like UserTesting Human Insight Platform | Improve Customer Experience (CX) allow you to get feedback from real users who provide insights on usability, design, and user experience. Source: over 1 year ago
  • Is MTurk worth it for new users? (ZERO rejections, either...)
    Try usertesting.com, it fits into your schedule better. Source: almost 2 years ago
View more

TestRail mentions (0)

We have not tracked any mentions of TestRail yet. Tracking of TestRail recommendations started around Mar 2021.

What are some alternatives?

When comparing UserTesting.com and TestRail, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

PractiTest - PractiTest is a cloud based Innovative test management tool.

User Interviews - User Interviews is a tool to recruit participants for product tests and market research.

Qase - Test case management software for QA and development teams that helps you make your product better.

Userbrain - Easy, fast, and affordable user testing for websites and prototypes.

Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.