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UserTesting.com VS Scratchpad

Compare UserTesting.com VS Scratchpad and see what are their differences

LiveSession
LiveSession helps you analyze users’ behavior, improve UX, find JS bugs, and increase conversion rates using session replays, and event-based product analytics. featured
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UserTesting.com logo UserTesting.com

Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Scratchpad logo Scratchpad

The fastest experience to update Salesforce
  • UserTesting.com Landing page
    Landing page //
    2023-09-27

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.

  • Scratchpad Landing page
    Landing page //
    2023-09-25

UserTesting.com

Website
usertesting.com
Pricing URL
Official UserTesting.com Pricing
$ Details
Free Trial
Release Date
2007 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Darrell Benatar
Employees
500 - 999
Edit details

Scratchpad

Website
scratchpad.com
Pricing URL
Official Scratchpad Pricing
$ Details
-
Release Date
-
Edit details

UserTesting.com features and specs

  • Ease of Use
    The platform is user-friendly and easy to navigate, making it simple for users to set up tests and analyze results.
  • Quality of Feedback
    Provides high-quality, detailed feedback from real users, which can be instrumental in improving user experience.
  • Quick Turnaround Time
    Enables rapid collection of feedback, often providing results within hours, which is ideal for iterative testing and fast-paced development cycles.
  • Diverse Participant Pool
    Offers access to a broad and diverse range of participants, ensuring that feedback is representative of different demographics and user types.
  • Comprehensive Analytics
    Includes robust analytics tools that help users make sense of the data collected and draw actionable insights.
  • Customizable Tests
    Allows for the creation of highly customizable tests to fit specific research needs and objectives.
  • Video Feedback
    Participants provide video recordings of their sessions, offering visual and contextual insights into user interactions.

Possible disadvantages of UserTesting.com

  • Cost
    The platform can be expensive, making it less accessible for smaller businesses or startups with limited budgets.
  • Participant Dropout
    There can be instances of participants dropping out of tests, which may require rescheduling and cause delays.
  • Limited Session Duration
    Testing sessions are often limited in duration, which might not be sufficient for more comprehensive or complex tests.
  • Dependency on External Participants
    The quality and reliability of the feedback are dependent on the external participant pool, which can sometimes be inconsistent.
  • Learning Curve
    While the platform is generally user-friendly, there can still be a learning curve for users unfamiliar with UX research methodologies.

Scratchpad features and specs

  • User-Friendly Interface
    Scratchpad offers an intuitive and easy-to-use interface that allows users to quickly jot down notes and ideas without a steep learning curve.
  • Collaboration Features
    The platform supports real-time collaboration, enabling multiple users to work together on the same document, which enhances productivity and teamwork.
  • Cross-Platform Compatibility
    Scratchpad is accessible on various devices and operating systems, providing users with flexibility to work from anywhere.

Possible disadvantages of Scratchpad

  • Limited Functionality
    While Scratchpad is great for basic note-taking, it may lack advanced features required by users looking for a more comprehensive digital workspace.
  • Dependency on Internet
    Users may experience limitations in offline access which could pose issues when internet connectivity is unreliable.
  • Privacy Concerns
    As with any online platform, there may be concerns about data privacy and security, especially for users handling sensitive information.

Analysis of UserTesting.com

Overall verdict

  • UserTesting.com is generally considered a good tool for businesses looking to conduct user research and usability testing. Its platform is user-friendly and it provides high-quality, actionable insights. However, its suitability may vary depending on the specific requirements of a project, such as budget constraints and target audience.

Why this product is good

  • UserTesting.com is a popular platform for gaining insights into user experience by allowing businesses to watch real users interact with their products or websites. It offers valuable video-based feedback from a diverse group of testers, which can help identify pain points, improve usability, and enhance customer satisfaction.

Recommended for

  • Product managers seeking to understand user interactions
  • UI/UX designers needing feedback on design elements
  • Marketing teams aiming to improve customer engagement
  • Businesses of various sizes looking to enhance their digital platforms

UserTesting.com videos

+ Add

Testing out UserTesting.com (LEGIT SIDE HUSTLE?!?)

Scratchpad videos

+ Add

Lofi Plugin Review l Scratchpad Review l 2023

More videos:

  • Review - SCRATCHPAD | LO-FI SYNTH GRATIS | Muy Funcional con buenos PRESETS | VST REVIEW
  • Review - SCRATCHPAD by Patent Sound | REVIEW, ALL PRESETS + BEAT | FREE lofi VST Plugin

Category Popularity

0-100% (relative to UserTesting.com and Scratchpad)

UserTesting.com

Scratchpad

User Experience
100 100%
User Experience
0% 0
Productivity
0 0%
Productivity
100% 100
Usability
100 100%
Usability
0% 0
Sales
0 0%
Sales
100% 100

User comments

Share your experience with using UserTesting.com and Scratchpad. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserTesting.com and Scratchpad

UserTesting.com Reviews

10 Best Canny Alternatives and Competitors in 2025
The best way to understand your users is to put yourself in their shoes. With UserTesting, see what your customers see when they use your products and dive into user feedback to build products they’ll use daily. 🎯
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
UserTesting is a UX research tool that allows users to gain user insights via video feedback. UX teams can use the UserTesting panel to hire testers and delegate tasks to uncover how users interact with their product.
Source: maze.co
10 Best Hotjar Alternatives & Competitors in 2023
Plus, users can not reach any visualized data on the UserTesting dashboard and this makes it rather difficult to understand what exactly is going on on a website.
Source: www.socialpros.co
Best 8 Affordable UserZoom Alternatives in 2023
A vast quantity of worthless responses is the platform’s biggest and most noticeable downside. While UserTesting has a large volunteer pool, it appears that a considerable number of them are not qualified to participate in meaningful research. Some respondents are impatient, cheat, or appear to be uninterested in the procedure, all of which detracts from the overall...
Source: blog.uxtweak.com
UserTesting vs UserZoom: Pick the right user research software in 2022
Both Usertesting and UserZoom do not have a public pricing page. Their price is available upon request and you need to register for a demo. Then a sales representative will reach out to schedule an introductory demo call with you. After the call, you are usually given an estimate and a second sales call follows. The process of acquiring and registering for a subscription...
Source: blog.uxtweak.com

Scratchpad Reviews

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    🏁 Competitors: motorcycle accident attorney virginia beach
    👍 Pros:    Low price
    👎 Cons:    Highly customizable

Social recommendations and mentions

Based on our record, UserTesting.com seems to be a lot more popular than Scratchpad. While we know about 101 links to UserTesting.com, we've tracked only 3 mentions of Scratchpad. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserTesting.com mentions (101)

  • Low-cost, one-off unmoderated usability testing platforms
    Lookback, Usability Hub (now called Lyssna) and Validately but have been spoiled by former employers who had the budget for usertesting.com so I'm pretty out of the loop on low-budget options. TIA! Source: over 1 year ago
  • Interview recruiting?
    I need to recruit 5-6 parents/grandparents for a study and I'm having trouble finding a company I can use (aside from usertesting.com since they tailor to large companies and I'm doing freelance work). Every company I've come across offers recruitment for surveys, but not interviews. Source: over 1 year ago
  • iOS User Testing App Won't Open
    Anyone else having problems with the iOS UserTesting App? Mine just opens and shows the logo, and stays there. I can see multiple tests available on usertesting.com, but can't open the app. I have a iPhone 13, updated to 17.1. Source: over 1 year ago
  • 🚀 Improve Your Site; Get Expert Reviews On Your Creation!
    User Testing Services: Platforms like UserTesting Human Insight Platform | Improve Customer Experience (CX) allow you to get feedback from real users who provide insights on usability, design, and user experience. Source: over 1 year ago
  • Is MTurk worth it for new users? (ZERO rejections, either...)
    Try usertesting.com, it fits into your schedule better. Source: almost 2 years ago
View more

Scratchpad mentions (3)

  • Ask HN: Who is hiring? (January 2023)
    Scratchpad (https://scratchpad.com/) | REMOTE (US/Canada) | Full-time | Senior Backend Engineer, Senior Software Engineer - Backend Apply here: https://www.scratchpad.com/careers?ashby_jid=7b986939-6b0d-4365-98f8-9df4c6d83002 About Scratchpad At Scratchpad, our mission is to make salespeople happy. We believe we can do that by reducing complexity and creating delightful experiences, which has led us to pioneer the... - Source: Hacker News / over 2 years ago
  • Spreadsheets in Sales
    You should definitely check out: https://scratchpad.com/. Source: over 3 years ago
  • Show HN: Tara AI 2.0 – Fast project management with built-in automation
    Congrats on the new launch Iba and Syed, I still remember meeting you guys years ago in LA, you've come a long way! I'll echo some of the other comments here that most of the bigger companies I've worked with want a better JIRA but are weary of alternatives, data security, and the switching costs involved. Is there a way to offer this on top of the existing Atlassian tools? A similar model would be... - Source: Hacker News / almost 4 years ago

What are some alternatives?

When comparing UserTesting.com and Scratchpad, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Forecastio AI - Gain actionable sales pipeline insights, build accurate sales forecasts, automate sales planning, and forget about complex, time-consuming spreadsheets.

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

Aviso - Aviso provides predictive analytics software to help sales organizations optimize their performance and exceed revenue goals using machine learning algorithms and portfolio management techniques.

User Interviews - User Interviews is a tool to recruit participants for product tests and market research.

Sales OS - A kick-ass and aesthetic sales management system that centralizes all your clients, orders & products into your digital workspace.

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