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Usersnap VS Usabilla

Compare Usersnap VS Usabilla and see what are their differences

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Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Usabilla logo Usabilla

Collect user feedback and improve your websites, apps and emails with Usabilla's Voice of Customer Solutions.
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • Usabilla Landing page
    Landing page //
    2023-10-20

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

Usabilla

Website
usabilla.com
Pricing URL
Official Usabilla Pricing
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
The Netherlands
City
Amsterdam
Employees
100 - 249
Edit details

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Usabilla features and specs

  • Comprehensive Feedback Collection
    Usabilla provides a wide range of tools for collecting user feedback via surveys, custom forms, and visual feedback options, allowing businesses to gather detailed insights from their users.
  • Real-time Feedback Analysis
    The platform allows users to analyze feedback in real-time, enabling quick responses and adjustments based on customer input.
  • Easy Integration
    Usabilla can be easily integrated with various platforms and tools like Google Analytics, JIRA, and Salesforce, streamlining workflow processes and data management.
  • Customization
    It offers customizable feedback forms and widgets, enabling businesses to align feedback tools with their brand identity and specific data collection needs.
  • User-friendly Interface
    Usabilla has an intuitive and easy-to-use interface, making it accessible for users with varying levels of technical expertise.

Possible disadvantages of Usabilla

  • Pricing
    Usabilla can be relatively expensive, particularly for small businesses with limited budgets, as pricing is tailored and often requires a consultation.
  • Complex Customization
    While customization options are available, they can be complex to implement without a dedicated team or technical expertise, potentially hindering some users from fully utilizing the platform.
  • Learning Curve
    New users might face a learning curve as they familiarize themselves with the platform and its various features, which may require an investment in training.
  • Limited Offline Capabilities
    The platform's capabilities are primarily online-focused, which may limit its usage in environments with limited internet access.
  • Occasional Performance Issues
    Some users have reported occasional lag or performance issues, which can affect the real-time feedback collection and analysis.

Analysis of Usersnap

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Analysis of Usabilla

Overall verdict

  • Usabilla is generally considered a good choice for companies looking to improve their websites and applications with user feedback. It is praised for its user-friendly interface, comprehensive reporting capabilities, and integration options with other tools such as Google Analytics and various CRM systems. However, like any tool, its effectiveness can depend on the specific needs and context of the organization using it.

Why this product is good

  • Usabilla is a tool designed for collecting user feedback and enhancing the user experience across digital platforms. It provides a way for organizations to gather insights directly from users, enabling them to make data-driven decisions and improve their offerings. Usabilla is known for its ease of integration, robust analytics, and the ability to collect real-time feedback with targeted questions, which can lead to actionable insights. Additionally, it supports a range of feedback types such as in-page feedback buttons, surveys, and screenshots, making it versatile for different feedback collection needs.

Recommended for

  • Organizations looking to enhance their digital user experience.
  • Businesses seeking robust user feedback tools for websites and apps.
  • Companies that require integration capabilities with existing analytics and CRM systems.
  • Teams focused on making data-driven product improvements based on user insights.

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Usabilla videos

+ Add

Usabilla - HubSpot Customer Success Story

More videos:

  • Review - Usabilla - How does it work?
  • Review - How Usabilla Helped Human Scale User Feedback with 1M+ App Downloads

Category Popularity

0-100% (relative to Usersnap and Usabilla)

Usersnap

Usabilla

Customer Feedback
77 77%
Customer Feedback
23% 23
User Feedback
78 78%
User Feedback
22% 22
Visual Bug Reports
100 100%
Visual Bug Reports
0% 0
Surveys
0 0%
Surveys
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Usabilla

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Usabilla Reviews

10 Must Have Tools for Conversion Optimization
Usabilla considers itself a new standard in user feedback, and it’s a rather useful platform for optimizing your conversions. To start, the system works to bring you visual feedback so you can make changes to your site and understand exactly what makes your users tick.
Source: ecommerce-platforms.com

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

Usabilla mentions (0)

We have not tracked any mentions of Usabilla yet. Tracking of Usabilla recommendations started around Mar 2021.

What are some alternatives?

When comparing Usersnap and Usabilla, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Marker.io - Visual feedback and bug reporting tool for websites

Delighted - The fastest and easiest way to gather actionable feedback from your customers

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

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