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Usersnap VS Queue

Compare Usersnap VS Queue and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Queue logo Queue

Queue is a service that helps you promote brands and receive viral growth. The site helps you in a variety of ways, but especially by analyzing market data and giving the best business advice for growing your brand. Read more about Queue.
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • Queue Landing page
    Landing page //
    2022-11-06

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

Queue

Website
queueat.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Queue features and specs

  • User-Friendly Interface
    Queue provides a clean and intuitive user interface, making it easy for users to navigate and utilize the platform effectively.
  • Real-time Updates
    The platform offers real-time updates on queue status, helping users avoid long wait times and manage their schedules better.
  • Booking Flexibility
    Queue allows for advanced booking and scheduling, giving users the flexibility to plan their visits around their convenience.
  • Multi-industry Application
    The service is versatile and can be applied across various industries, from healthcare to entertainment, enhancing its utility.
  • Customer Support
    Queue provides reliable customer support to assist users with any issues or questions they might encounter.

Possible disadvantages of Queue

  • Subscription Costs
    Queue may have subscription costs that could be a drawback for small businesses or individual users looking for a free service.
  • Technical Glitches
    Users have reported occasional technical glitches, such as the app crashing or slow loading times, which can be frustrating.
  • Limited Offline Functionality
    The service heavily relies on internet connectivity, offering limited functionality when offline, which could be problematic in areas with poor internet access.
  • User Onboarding
    Some users have found the initial setup and onboarding process to be a bit complex, requiring a more in-depth understanding of the system.
  • Privacy Concerns
    Handling personal data for scheduling and booking may raise privacy concerns among users who are cautious about data security.

Analysis of Usersnap

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Analysis of Queue

Overall verdict

  • Queue (queueat.com) is a good solution for businesses looking to improve customer experience and operational efficiency through effective queue management. Its user-friendly interface and robust features make it a valuable tool for businesses with high customer traffic.

Why this product is good

  • Queue (queueat.com) is beneficial for managing waitlists and reservations efficiently. The platform allows businesses to streamline customer flow, reduce wait times, and enhance customer satisfaction by providing real-time updates and notifications. Additionally, Queue offers analytics and reporting features that can help businesses optimize their operations and improve service delivery.

Recommended for

  • Restaurants
  • Healthcare facilities
  • Retail stores
  • Event organizers
  • Service centers

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Queue videos

+ Add

App Review: QueQ - You should start using this app to queue

More videos:

  • Review - Vlog - what's in the review queue?
  • Review - queue review

Category Popularity

0-100% (relative to Usersnap and Queue)

Usersnap

Queue

Customer Feedback
100 100%
Customer Feedback
0% 0
Loyalty Marketing
0 0%
Loyalty Marketing
100% 100
User Feedback
100 100%
User Feedback
0% 0
Marketing Platform
0 0%
Marketing Platform
100% 100

User comments

Share your experience with using Usersnap and Queue. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Queue

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Queue Reviews

We have no reviews of Queue yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

Queue mentions (0)

We have not tracked any mentions of Queue yet. Tracking of Queue recommendations started around Mar 2021.

What are some alternatives?

When comparing Usersnap and Queue, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Smile.io - Reward programs for online businesses

Marker.io - Visual feedback and bug reporting tool for websites

Annex Cloud - Reward customers for completing traditional actions such as purchasing, as well as for taking...

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Pastel - Sticky note-based feedback collection tool for live websites

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