Software Alternatives, Accelerators & Startups
Register | Login

Usersnap VS PlaybookUX

Compare Usersnap VS PlaybookUX and see what are their differences

LiveSession
LiveSession helps you analyze users’ behavior, improve UX, find JS bugs, and increase conversion rates using session replays, and event-based product analytics. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

PlaybookUX logo PlaybookUX

PlaybookUX is an affordable user testing and interview software that recruits the right participants, schedules, transcribes and analyzes your research.
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • PlaybookUX Landing page
    Landing page //
    2023-02-28

PlaybookUX is a powerful user testing tool to get video based feedback from your target demographic on websites, prototypes, concepts and more. Gain access to participants from over 50 countries. PlaybookUX supports both moderated and unmoderated studies.

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

PlaybookUX

Website
playbookux.com
Pricing URL
Official PlaybookUX Pricing
$ Details
paid Free Trial $49.0 (per unmoderated participant)
Platforms
-
Release Date
2019 June
Edit details

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

PlaybookUX features and specs

  • Automated User Testing
    PlaybookUX offers automated solutions for user testing, which can save a significant amount of time in gathering user feedback and insights.
  • Wide Participant Pool
    The platform provides access to a diverse pool of participants, enabling businesses to get feedback from a broad demographic range.
  • User-friendly Interface
    PlaybookUX features a user-friendly interface that makes it simple to set up tests, analyze results, and generate reports.
  • Detailed Insights and Reports
    The platform offers detailed insights and analytics to help businesses understand user behavior and make data-driven decisions.
  • Cost-Effective
    PlaybookUX provides various pricing plans that can be more affordable compared to competitors, making it accessible for startups and small businesses.
  • Video Feedback
    The service includes video feedback from users, giving businesses a more in-depth understanding of user reactions and opinions.

Possible disadvantages of PlaybookUX

  • Limited Integration Options
    PlaybookUX may have limited integration capabilities with other tools and platforms, which can be a drawback for some users who need a more integrated workflow.
  • Custom Testing Constraints
    The platform might have constraints on custom testing scenarios, limiting the flexibility to tailor tests to unique business needs.
  • Learning Curve
    For those unfamiliar with user testing software, there might be a slight learning curve to fully leverage all the features PlaybookUX offers.
  • Response Time Variation
    The time it takes to receive responses might vary and can occasionally be slower than expected, depending on the target demographic and test complexity.
  • Potential Bias
    As with any user research platform, there's a potential for participant bias, which can influence the feedback and insights gathered.
  • Cost for Larger Teams
    While the platform is cost-effective, larger teams or businesses with more extensive testing needs might find the costs adding up, especially if opting for premium features.

Analysis of Usersnap

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Analysis of PlaybookUX

Overall verdict

  • PlaybookUX is generally considered a good option for businesses and UX researchers looking for a comprehensive tool to conduct user research efficiently. It offers flexible testing options, an intuitive interface, and a broad selection of participant demographics. The insights gathered can be instrumental in optimizing product offerings and enhancing user satisfaction.

Why this product is good

  • PlaybookUX is a user research platform that allows businesses to easily gather qualitative and quantitative feedback from their target audience through video interviews and surveys. It is designed to help understand user behavior, preferences, and pain points, facilitating improvements in product design and user experience.

Recommended for

  • UX designers
  • Product managers
  • Marketing professionals
  • Startups
  • Businesses focused on improving user experience
  • Organizations looking to gather detailed user feedback quickly

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

PlaybookUX videos

+ Add

Earn Money as a User Experience Tester with PlaybookUX

More videos:

  • Review - Product Review - PlaybookUX
  • Review - User Testing Software | PlaybookUX

Category Popularity

0-100% (relative to Usersnap and PlaybookUX)

Usersnap

PlaybookUX

Customer Feedback
100 100%
Customer Feedback
0% 0
User Experience
0 0%
User Experience
100% 100
User Feedback
79 79%
User Feedback
21% 21
Usability Testing
0 0%
Usability Testing
100% 100

User comments

Share your experience with using Usersnap and PlaybookUX. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and PlaybookUX

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

PlaybookUX Reviews

Best 8 Affordable UserZoom Alternatives in 2023
PlaybookUX is a cloud-based UX research platform designed to help you capture and analyze clients’ interactions with products, websites, and prototypes. This platform makes a great alternative to pricey UserZoom, as they offer a pay-as-you-go option and a free trial.
Source: blog.uxtweak.com
5 Best UXtweak Alternatives
PlaybookUX is a cloud-based user experience (UX) testing solution, which helps businesses of all sizes capture and analyze customer interactions with products, prototypes, and websites. They offer a 7-day-free trial and also pay as you go option.
Source: blog.uxtweak.com

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

PlaybookUX mentions (0)

We have not tracked any mentions of PlaybookUX yet. Tracking of PlaybookUX recommendations started around Mar 2021.

What are some alternatives?

When comparing Usersnap and PlaybookUX, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Userbrain - Easy, fast, and affordable user testing for websites and prototypes.

Marker.io - Visual feedback and bug reporting tool for websites

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Userlytics - Userlytics is a website and mobile app usability testing platform.

Loading...