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Usersnap VS Markup.io

Compare Usersnap VS Markup.io and see what are their differences

RealityMAX
RealityMAX is the AI-powered 3D design collaboration platform, 100% online. Cooperate remotely with your colleagues on 3D projects and easily share your work with clients. Create Web3D and AR experiences in a snap, without a line of code. featured
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Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Markup.io logo Markup.io

The easiest way to comment and share feedback on over 30 file types. Sign up for free, upload your content, drop a comment, and share for review. Yep, it’s that simple.
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • Markup.io Landing page
    Landing page //
    2023-03-24

About MarkUp.io

MarkUp.io is an online commenting tool platform that enables users to review and comment on over 30 file types, including websites, images, PDFs, and videos. MarkUp.io helps teams to provide contextual and clear feedback, reducing review cycles by 80%. A Chrome extension is also available, which allows users to create new Web MarkUps directly from their browser.

MarkUp.io Pricing

The Free plan includes one workspace, 20 MarkUps, and 10GB of storage. The Pro plan is the best value at $49/month (billed annually). It includes one workspace, unlimited MarkUps, 500GB of storage, folders, and the ability to disable the share link for enhanced security. The Enterprise plan is tailored to the needs of larger organizations. It includes all the features of the Pro plan as well as additional features such as SSO, SOC2 compliance documentation, and priority support.

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

Markup.io

Website
markup.io
Pricing URL
Official Markup.io Pricing
$ Details
freemium $59.0 / Monthly (Pro account - unlimited users)
Platforms
-
Release Date
-
Edit details

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Markup.io features and specs

  • Real-Time Collaboration
    Markup.io allows multiple users to collaborate on feedback and annotations in real-time, streamlining the review process.
  • User-Friendly Interface
    The platform offers a simple and intuitive interface that makes it easy for users to annotate and leave comments without a steep learning curve.
  • Integration Capabilities
    Markup.io can integrate with various project management and communication tools, enhancing workflow efficiency and data synchronization.
  • Versatile Annotations
    Users can annotate directly on websites, images, or PDFs, providing flexibility for different types of projects.
  • Easy Sharing
    Links can be easily shared with stakeholders, making it convenient to gather feedback from various sources quickly.

Possible disadvantages of Markup.io

  • Limited Free Plan
    The free version of Markup.io may have restrictions on features and usage, requiring users to upgrade for full access.
  • Dependency on Internet Connection
    Since it's a web-based tool, a stable internet connection is necessary to use the platform effectively.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, some advanced features might require time to learn and utilize effectively.
  • Potential for Overuse of Annotations
    With its ease of use, there might be a tendency to over-annotate, which can clutter the feedback and review process.
  • Privacy Concerns
    Users may have concerns about data privacy and security, especially when dealing with sensitive content or proprietary information.

Analysis of Usersnap

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Markup.io videos

+ Add

Client Introduction to Using Markup.io for Website Feedback

More videos:

  • Review - Meet MarkUp.io. Visual commenting, made easy.
  • Demo - MarkUp.io - Live Website Project Demo and Comment vs Browse
  • Demo - MarkUp.io Makes Feedback Simple [commercial]

Category Popularity

0-100% (relative to Usersnap and Markup.io)

Usersnap

Markup.io

Customer Feedback
78 78%
Customer Feedback
22% 22
User Feedback
100 100%
User Feedback
0% 0
Design Tools
0 0%
Design Tools
100% 100
Visual Bug Reports
100 100%
Visual Bug Reports
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Markup.io

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Markup.io Reviews

We have no reviews of Markup.io yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

Markup.io mentions (0)

We have not tracked any mentions of Markup.io yet. Tracking of Markup.io recommendations started around Oct 2022.

What are some alternatives?

When comparing Usersnap and Markup.io, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Ruttl - ruttl is the fastest website feedback tool to add comments & make edits on live websites & web apps, so that you can give precise change values to your developers. You can also collect feedback from your clients without login or sign-up!

Marker.io - Visual feedback and bug reporting tool for websites

Fiidbakk - Turn Your Website Into a Feedback Canvas

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

BugSmash.io - Instant Visual Feedback & Collaboration for Design & Marketing

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