Usersnap VS Astuto

Compare Usersnap VS Astuto and see what are their differences

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Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Astuto

Open source tool to collect and prioritize customer feedback 🦊

Landing page //
2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

Landing page //
2024-10-04

Astuto is an open source customer feedback tool. It helps you collect, manage and prioritize feedback from your customers, so you can build a better product. You can also keep customers in the loop by sending email notifications on updates and showing a roadmap.

Usersnap

Website: usersnap.com
Pricing URL: Official Usersnap Pricing
$ Details: paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms: Google Chrome Firefox Browser
Release Date: 2020 January

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Astuto

Website: astuto.io
Pricing URL: Official Astuto Pricing
$ Details: paid Free Trial €20.0 / Monthly
Platforms: -
Release Date: -
Startup details
Country: Italy
State: Emilia-Romagna
City: Vignola
Founder(s): Riccardo Graziosi
Employees: 1 - 9

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Usersnap features and specs

Screen recording
Voice recording
Feedback widget
Feedback boards
Feedback & Commenting
Bug Tracking
Integrations
Feedback Collector
Flexible Pricing
NPS Widget
Customer Support
Customer Feedback Widget
Customer portal
Surveys

Astuto features and specs

Boards
Define as many boards as you want to organize your different feedback types.
Statuses
Define custom statuses for your feedback.
Roadmap
Keep your customers in the loop by showing what you are working on.
Login / OAuth
Works with every OAuth 2 provider (Google, Facebook, etc.). Moreover, you can decide whether to allow email registration and from which email domains (gmail, outlook, etc.).
Anonymous feedback
Let unregirested users submit feedback (anti-spam measures are in place to prevent spam!).
Email notifications
Let your customers know when a feedback gets an update or changes status
Moderation queue
Decide whether to approve new feedback automatically or require approval from administrators/moderators.
Private feedback space
Decide whether the feedback space should be publicly available or only to registered users.
Custom domains
Set up your own custom domain (e.g. feedback.yourcompany.com).
Appearance
Customize the appearance of the feedback space using custom CSS to match your brand style.
Open Source
Astuto is open source, allowing anyone to inspect, modify, and enhance the code to fit their specific needs.
Cost
Being free to use, Astuto is a cost-effective solution for users and organizations looking to deploy a feedback tool without incurring additional expenses.
Self-Hostable
Users have the ability to self-host Astuto, providing control over their data and setup configurations.

Possible disadvantages of Astuto

Technical Expertise Required
Installing, configuring, and maintaining Astuto may require a certain level of technical knowledge, making it less accessible for non-technical users.
Maintenance
Self-hosting requires users to handle all updates, backups, and security patches, which can be time-consuming and complex.
Scalability
Depending on the deployment environment, scaling self-hosted solutions like Astuto can be more challenging compared to managed services.
Limited Features
As an open-source project, Astuto may not have as many features or integrations as some commercial feedback management tools.
Support
Lacks dedicated customer support, meaning users must rely on community support or manage issues independently.

Analysis of Usersnap

Overall verdict

Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Usersnap videos

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Usersnap - Grow your product with the clarity of customer feedback

Astuto videos

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Category Popularity

0-100% (relative to Usersnap and Astuto)

Usersnap

Astuto

Customer Feedback

76 76%

Customer Feedback

24% 24

User Feedback

79 79%

User Feedback

21% 21

Visual Bug Reports

100 100%

Visual Bug Reports

0% 0

Project Management

0 0%

Project Management

100% 100

Questions and Answers

As answered by people managing Usersnap and Astuto.

What makes your product unique?

Astuto's answer:

Astuto stands out for being both simple to use and extremely customizable.

Why should a person choose your product over its competitors?

Astuto's answer:

Astuto strikes the perfect balance between features and price, outperforming competitors who often charge significantly more for similar functionalities.

How would you describe your primary audience?

Astuto's answer:

Startups or small-medium organizations that prioritize simplicity and saving money, rather than opting for costlier, more complex alternatives.

User comments

Share your experience with using Usersnap and Astuto. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Astuto

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion

Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!

Source: mopinion.com

Top 10 Bug Tracking Tools for Web Developers and Designers

Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...

Source: www.w2ssolutions.com

Astuto Reviews

17 Best Canny Alternatives in 2024

Astuto is an open-source customer feedback management tool that allows you to collect and prioritize feature requests and suggestions from your users. Being self-hosted, Astuto gives you full control over your data and can be a cost-effective solution for businesses that have the technical resources to manage their own infrastructure.

Source: supahub.com

Social recommendations and mentions

Based on our record, Usersnap should be more popular than Astuto. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

Chatbot widget for support, bugs and feedback?
We are using User Snap. https://usersnap.com/. Source: about 2 years ago
Ask HN: Is there a tool / product that enables commenting on HTML elements?
Https://usersnap.com/ could be an option. - Source: Hacker News / almost 3 years ago
Customer Feedback
Accelerate growth of your business with the right customer feedback! We provide some proven strategies and tactics to prioritize customer experience for increased revenue. Source: about 3 years ago
User Feedback
Indicate how well your product perform with the help of user feedback! This helps you to identify areas where you still fall short and improve them by taking active measures. Source: over 3 years ago

Astuto mentions (2)

Self hosted feedback hub
I am not sure if they are fully what you are after but I am aware of Fider, Cleardesk and astuto. Source: about 2 years ago
What is the best Canny alternative ?
Astuto claims to be similar to Canny: https://github.com/riggraz/astuto Chatwoot is nice and has basically the whole customer conversation journey included: https://github.com/chatwoot/chatwoot Zammad goes into the direction of helpdesk conversations: https://zammad.org/screenshots Helpy is similar: https://helpy.io/?source=ghh Fider is rather about feature voting: https://github.com/getfider/fider#fider. Source: about 3 years ago