Software Alternatives, Accelerators & Startups

UserGuiding VS Spike

Compare UserGuiding VS Spike and see what are their differences

UserGuiding logo UserGuiding

Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.
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Spike logo Spike

Spike solves businesses' communication chaos by bringing together email, team chat, collaborative docs, and meetings, into one feed.
  • UserGuiding Welcome users with an onboarding guide
    Welcome users with an onboarding guide //
    2024-06-14
  • UserGuiding Create product tours and walkthroughs
    Create product tours and walkthroughs //
    2024-06-14
  • UserGuiding Show all of your educational material in-app
    Show all of your educational material in-app //
    2024-06-14
  • UserGuiding Create target segments of your users
    Create target segments of your users //
    2024-06-14
  • UserGuiding Gather and track user feedback
    Gather and track user feedback //
    2024-06-14
  • UserGuiding Get detailed performance analytics
    Get detailed performance analytics //
    2024-06-14

Most users struggle to see the full value of a product within the first 14 days (if ever).

That's why we built UserGuiding, a no-code product adoption platform that helps increase activation & retention and reduce churn using many in-app walkthroughs and widgets as well as standalone Knowledge Base and Product Updates pages. Provide your users all the self-serve help they need throughout their journey, and also gather valuable insights and feedback from them with our in-app surveys to give you direction and improve your product development.

The best part? You can do it all without breaking the bank and with zero technical expertise, thanks to our drag-and-drop interface.

Try UserGuiding today to give your product adoption a huge, instant boost.

  • Spike Landing page
    Landing page //
    2023-11-01

Too many works apps leave us overwhelmed, frustrated and burnt out. That’s why we created Spike — By turning communication into simple conversations, you can work and collaborate seamlessly with clients and team members - in a more natural way.

Spike brings your entire workspace into your Inbox: email, chat, calendar, calls, team collaboration, tasks — to one powerful Inbox. Everything you need to get your work done is in a single feed, so you can finally give the app-switching a rest. Spike’s conversational email fuses traditional email with instant messaging — eliminating cluttered email threads. With real-time conversations and live collaboration, have better interactions and a more human communication experience. Spike is available on iOS, Android, Mac, Windows & Web.

UserGuiding

$ Details
paid Free Trial $89.0 / Monthly (Basic; Guides & Checklists, Knowledge Base, In-app Surveys)
Platforms
Google Chrome Browser PHP JavaScript Wordpress Magento Shopify Firefox
Release Date
-

Spike

$ Details
freemium
Platforms
iOS Android Windows Mac OSX Web
Release Date
2014 January

UserGuiding features and specs

  • User Onboarding Guides: Yes
  • Hotspots: Yes
  • Onboarding Checklists: Yes
  • Knowledge Base: Yes
  • Resource Centers: Yes
  • Product Updates Page: Yes
  • In-App Surveys: Yes
  • NPS Surveys: Yes
  • User Engagement Analytics: Yes
  • User Identification: Yes
  • Audience Segmentation: Yes
  • No-code: Yes
  • Custom Attributes: Yes
  • Weekly Reporting Emails: Yes
  • Custom CSS: Yes
  • Google Analytics Integration: Yes
  • Hubspot Integration: Yes
  • Slack Integration: Yes
  • Intercom Integration: Yes
  • Mixpanel Integration: Yes
  • Multiple Team Members: Yes
  • Multiple Domains: Yes

Spike features and specs

  • Notes: yes
  • Chat: Yes
  • Calendar: Yes
  • Call Conferencing: Yes
  • Task management: Yes
  • To-dos: yes
  • Team Collaboration: Yes
  • Groups: Yes
  • Email: yes
  • To Do List View: Yes
  • Messaging: Yes
  • Collaboration Tool: Yes
  • Collaborative Workspace: Yes
  • Video calling: Yes
  • Audio Call: Yes
  • Voice Messages: Yes
  • Collaborative Docs: Yes
  • Email Provider: Yes

UserGuiding videos

Customer Stories #1 - Onboarding New Users of SaaS Company

More videos:

  • Tutorial - UserGuiding University #1
  • Demo - 🌟 UserGuiding - Onboard your new users, without any coding! 🌟
  • Review - UserGuiding Review - Create Guided Onboarding Guides With ZERO Code - Great For Course Creators
  • Demo - Connecting the Dots - learn how to apply UserGuiding to a real project

Spike videos

Spike App - Make Your Email More Conversational

More videos:

  • Demo - Getting started with Spike
  • Review - Everything Spike can do with your email

Category Popularity

0-100% (relative to UserGuiding and Spike)
User Onboarding And Engagement
Email
0 0%
100% 100
User Engagement
100 100%
0% 0
Productivity
56 56%
44% 44

User comments

Share your experience with using UserGuiding and Spike. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserGuiding and Spike

UserGuiding Reviews

15 best user onboarding software you need to try in 2023
UserGuiding is a no-code platform where no coding is required to get up and running, and the walkthroughs are interactive, moving at the pace of each user. Hotspots are a popular feature – highlighted portions of the screen with short explanations, which the user can read and digest before moving to the next section.
8 Best Usetiful Alternatives and Competitors That Are More Professional
UserGuiding’s Analytics dashboard gives you actionable insight on the performance of your onboarding content. UserGuiding allows you to track view and completion data for each guide, tooltip, hotspot, checklist, and resource center – while also giving you information about daily active users, and satisfaction scores.
Source: userguiding.com
Top alternatives to UserGuiding
Pricing - Userguiding limits their plans by number of Monthly Active Users. While this is a widespread approach in the SaaS industry, it is very restricting and unfair. In many cases, one may want to run tours only on a fraction of the customer base, thus overpaying for the rest of the users who may never interact with content from Userguiding. “The price is a bit high. It...
Appcues Alternatives and Competitors
Miraç is Content Editor of UserGuiding, a code-free product walkthrough software that 2000+ companies trust in their user onboarding.

Spike Reviews

  1. An amazing email client for teams

    Spike is the perfect email client for teams. They turn email into a live-chat-like experience, which makes email more personal, more fun, easier to manage, and it helps me and my team get things done faster. On top of that, it's packed with team features - like built-in group chats, collaborative notes (with realtime editing and commenting), tasks and to-dos, and even audio and video calls. And it's all inside one app that is built really well, UX-wise.

    It basically replaced a ton of other apps we were using internally to manage our team. A great find!

    👍 Pros:    Fast|Ui|Excellent features|Ux|Great for collaboration
    👎 Cons:    None so far

10 Best Alternatives to Microsoft Outlook to Try in 2023
Spike is one of the most innovative email solutions today. It's reimagining how email communication should look and making it easier to combine email, chat, share inbox, collaboration, and even analytics in one place.
Source: mysignature.io
11 Top Outlook Alternatives to Try
Spike is available for Windows, Mac, iOS, and Android. There are a variety of pricing plans, including a free one. The free plan lets you connect unlimited personal accounts and use some features that are considered premium with other clients, including email snoozing and shared notes.
Source: kinsta.com
WhatsApp alternatives: Six trustworthy messaging alternatives
One of the biggest advantages Spike has is that the communication tool can be used, not just through the cross-platform web app but also through native apps for iOS, Android, Windows, and macOS. Once the account is set up, private and group conversations can easily be tracked and held from any device. All versions of Spike are free for private use – anyone wishing to use...
Source: www.ionos.com
15 Best Instant Messaging Apps for Business
Spike helps teams stay connected through group chat, conversational email and more. The app is designed to remove distractions from your inbox and chat, so you can stay focused on the task ahead.
Source: clariti.app

Social recommendations and mentions

Based on our record, Spike should be more popular than UserGuiding. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserGuiding mentions (2)

  • What tool are you using for walk-thru / onboarding wizard? (Pendo, WalkMe, Appcues, etc)
    I do some work with https://userguiding.com/ and I find them to be a good compromise between features and pricing. It's one of the more affordable user onboarding platforms out there but comes in packed with functionalities, and it looks nice, too. Source: over 2 years ago
  • Similar product launched before us
    Use user guides to onboard customers flawlessly (https://userguiding.com/). Source: over 3 years ago

Spike mentions (3)

  • I've had it with Nine email. Alternatives?
    Try Spike Mail Truly life changing for email management! Source: over 1 year ago
  • mail app glitch
    You should consider using another mail client. I will recommend "Spike" which is found at spikenow.com. Source: over 2 years ago
  • Whats the best email client in 2021 in terms of privacy and good UI?
    If you have an IMAP email account then use Spike since there's a great Android app and it also sync on all your other devices. Source: almost 3 years ago

What are some alternatives?

When comparing UserGuiding and Spike, you can also consider the following products

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.

Usetiful - Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.

Front - The platform for exceptional customer service at scale.