Software Alternatives, Accelerators & Startups

UserGuiding VS Heap

Compare UserGuiding VS Heap and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

UserGuiding logo UserGuiding

Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.
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Heap logo Heap

Analytics for web and iOS. Heap automatically captures every user action in your app and lets you measure it all. Clicks, taps, swipes, form submissions, page views, and more.
  • UserGuiding Welcome users with an onboarding guide
    Welcome users with an onboarding guide //
    2024-06-14
  • UserGuiding Create product tours and walkthroughs
    Create product tours and walkthroughs //
    2024-06-14
  • UserGuiding Show all of your educational material in-app
    Show all of your educational material in-app //
    2024-06-14
  • UserGuiding Create target segments of your users
    Create target segments of your users //
    2024-06-14
  • UserGuiding Gather and track user feedback
    Gather and track user feedback //
    2024-06-14
  • UserGuiding Get detailed performance analytics
    Get detailed performance analytics //
    2024-06-14

Most users struggle to see the full value of a product within the first 14 days (if ever).

That's why we built UserGuiding, a no-code product adoption platform that helps increase activation & retention and reduce churn using many in-app walkthroughs and widgets as well as standalone Knowledge Base and Product Updates pages. Provide your users all the self-serve help they need throughout their journey, and also gather valuable insights and feedback from them with our in-app surveys to give you direction and improve your product development.

The best part? You can do it all without breaking the bank and with zero technical expertise, thanks to our drag-and-drop interface.

Try UserGuiding today to give your product adoption a huge, instant boost.

  • Heap Landing page
    Landing page //
    2023-10-05

UserGuiding

$ Details
paid Free Trial $69.0 / Monthly (Basic; Guides & Checklists, Knowledge Base, In-app Surveys)
Platforms
Google Chrome Browser PHP JavaScript Wordpress Magento Shopify Firefox
Release Date
-

Heap

Website
heap.io
$ Details
-
Platforms
-
Release Date
2013 January
Startup details
Country
United States
State
California
Founder(s)
Matin Movassate
Employees
100 - 249

UserGuiding features and specs

  • User Onboarding Guides
  • Hotspots
  • Onboarding Checklists
  • Knowledge Base
  • Resource Centers
  • Product Updates Page
  • In-App Surveys
  • NPS Surveys
  • User Engagement Analytics
  • User Identification
  • Audience Segmentation
  • No-code
  • Custom Attributes
  • Weekly Reporting Emails
  • Custom CSS
  • Google Analytics Integration
  • Hubspot Integration
  • Slack Integration
  • Intercom Integration
  • Mixpanel Integration
  • Multiple Team Members
  • Multiple Domains

Heap features and specs

  • Automatic Event Tracking
    Heap captures all user interactions automatically without requiring manual event setup, making it easier to get started and ensuring comprehensive data collection.
  • User-friendly Interface
    Heap provides a clean and intuitive interface, which allows non-technical users to easily create and analyze custom reports and dashboards.
  • Retroactive Analysis
    With Heap, users can define events at any time and view historical data, enabling analysis of past behaviors without prior configuration.
  • Comprehensive Data
    Heap collects a wide array of data points including clicks, form submissions, page views, and more, offering a holistic view of user interactions.
  • Integrations
    Heap offers robust integration capabilities with other analytics platforms, CRM systems, and data warehouses, facilitating seamless data flow between tools.

Possible disadvantages of Heap

  • Cost
    Heap can be expensive for smaller businesses or startups, particularly as the volume of tracked events and the number of users increases.
  • Learning Curve
    Despite its user-friendly interface, some users report a steep learning curve when it comes to leveraging Heap's more advanced features and capabilities.
  • Limited Customization
    While Heap provides a lot of data out-of-the-box, some users may find the customization options for tracking and reporting somewhat limited compared to other tools that offer more flexibility.
  • Data Redundancy
    The automatic tracking feature, while comprehensive, can sometimes lead to data redundancy or capturing irrelevant events, which may require additional data cleaning.
  • Reporting Complexity
    Some users have expressed that creating complex reports and funnels can be challenging and may require a deeper understanding of the platform's capabilities.

UserGuiding videos

Customer Stories #1 - Onboarding New Users of SaaS Company

More videos:

  • Tutorial - UserGuiding University #1
  • Demo - 🌟 UserGuiding - Onboard your new users, without any coding! 🌟
  • Review - UserGuiding Review - Create Guided Onboarding Guides With ZERO Code - Great For Course Creators
  • Demo - Connecting the Dots - learn how to apply UserGuiding to a real project

Heap videos

Septimus Heap Series by Angie Sage || Spoiler Review

More videos:

  • Review - Fargo Season 1 Episode 8 "The Heap" Review
  • Review - Data Structures: Heaps

Category Popularity

0-100% (relative to UserGuiding and Heap)
User Onboarding And Engagement
Analytics
0 0%
100% 100
User Engagement
100 100%
0% 0
Web Analytics
0 0%
100% 100

User comments

Share your experience with using UserGuiding and Heap. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserGuiding and Heap

UserGuiding Reviews

15 best user onboarding software you need to try in 2023
UserGuiding is a no-code platform where no coding is required to get up and running, and the walkthroughs are interactive, moving at the pace of each user. Hotspots are a popular feature – highlighted portions of the screen with short explanations, which the user can read and digest before moving to the next section.
8 Best Usetiful Alternatives and Competitors That Are More Professional
UserGuiding’s Analytics dashboard gives you actionable insight on the performance of your onboarding content. UserGuiding allows you to track view and completion data for each guide, tooltip, hotspot, checklist, and resource center – while also giving you information about daily active users, and satisfaction scores.
Source: userguiding.com
Top alternatives to UserGuiding
Pricing - Userguiding limits their plans by number of Monthly Active Users. While this is a widespread approach in the SaaS industry, it is very restricting and unfair. In many cases, one may want to run tours only on a fraction of the customer base, thus overpaying for the rest of the users who may never interact with content from Userguiding. “The price is a bit high. It...
Appcues Alternatives and Competitors
Miraç is Content Editor of UserGuiding, a code-free product walkthrough software that 2000+ companies trust in their user onboarding.

Heap Reviews

10 Best Mixpanel Alternatives for Product Analytics in 2024
Heap is a web and mobile data analytics platform that captures every user interaction via secure session recording. Use it to get insights into customer behavior and to streamline your digital experiences. ⏩
Source: clickup.com
7 best Mixpanel alternatives to understand your users
On the other hand, Mixpanel requires you to manually define the events you want to track from the start. While this might take some extra time, it provides more detailed reports right off the bat, which makes the analysis straightforward. The choice between Heap and Mixpanel depends on whether you prioritize comprehensive data capturing (Heap) or a more detailed analysis...
Source: www.hotjar.com
Best Mixpanel Alternatives for SaaS
Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. Insights from Heap help you dig deeper into the paths users take when navigating your product and identify precise points of friction. Plus,...
Source: userpilot.com
Top 5 Plausible Analytics Alternatives in 2024
Additionally, Heap suggests reports for your review. You can define events, create segments, and utilize the event visualizer to delve into detailed user data.
Source: www.putler.com
Top 9 Plausible Analytics alternatives in 2024
Heap’s automatic event tracking and retroactive analytics offer a hassle-free approach, simplifying complex data analysis. Its user-friendly interface and intuitive tools enable effortless data exploration, offering detailed insights into user journeys without the need for manual tracking. Although it provides detailed user data, some users might find limitations in customer...
Source: usermaven.com

Social recommendations and mentions

Based on our record, Heap should be more popular than UserGuiding. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserGuiding mentions (2)

  • What tool are you using for walk-thru / onboarding wizard? (Pendo, WalkMe, Appcues, etc)
    I do some work with https://userguiding.com/ and I find them to be a good compromise between features and pricing. It's one of the more affordable user onboarding platforms out there but comes in packed with functionalities, and it looks nice, too. Source: over 3 years ago
  • Similar product launched before us
    Use user guides to onboard customers flawlessly (https://userguiding.com/). Source: about 4 years ago

Heap mentions (11)

  • free-for.dev
    Heap.io — Automatically captures every user action in iOS or web apps. Free for up to 5,000 visits/month. - Source: dev.to / over 2 years ago
  • Question about testID in prod vs dev builds
    Check out Heap for React Native - https://heap.io. Source: over 2 years ago
  • All 2200+ companies in my db have a dedicated page now.
    How heavily does the site depend on heap.io for its core functionality? Like, say Heap went under completely out of the blue (god forbid) and you had to switch to Google analytics, how much tech debt are you in? Source: almost 3 years ago
  • Thousands of Popular Websites See What You Type–Before You Hit Submit
    Aren't services like Heap effectively worse versions of this? On their landing page they outright list this as their value prop: > Heap collects all the data on your customers - automatically. What they click. Where they go. What they do, even when you’re not looking. All without the need for engineers. [1]: https://heap.io/. - Source: Hacker News / almost 3 years ago
  • We (Still) Believe in Private Offices (2015)
    Author here, surprising to see this blog post of mine trending, but it has held up pretty well! Happy to answer any questions about my time at Stack Overflow. I've since moved on to Heap (https://heap.io/) and we are hiring. We're virtual first so we don't have private offices, but we have the same values about treating developers well and giving them the space they need to do deep work. We're hiring for basically... - Source: Hacker News / over 3 years ago
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What are some alternatives?

When comparing UserGuiding and Heap, you can also consider the following products

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

Adobe Analytics - Adobe Analytics is an industry-leading solution that empowers you to understand your customers as people and steer your business with customer intelligence.

Usetiful - Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.

Mixpanel - Mixpanel is the most advanced analytics platform in the world for mobile & web.