Software Alternatives & Reviews

UseResponse VS Ibby

Compare UseResponse VS Ibby and see what are their differences

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Ibby logo Ibby

Messaging platform combining live chat, email, SMS and automations for sales & support.
  • UseResponse Landing page
    Landing page //
    2023-10-10
  • Ibby Landing page
    Landing page //
    2023-10-20

UseResponse videos

Customer Feedback & Support Software UseResponse

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Category Popularity

0-100% (relative to UseResponse and Ibby)
Customer Feedback
100 100%
0% 0
Customer Support
95 95%
5% 5
Help Desk
96 96%
4% 4
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and Ibby

UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

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What are some alternatives?

When comparing UseResponse and Ibby, you can also consider the following products

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Woopra - Track your customers' web and mobile activity, forms, emails, support tickets and more, all in one place with customer analytics. Analyze and take action.

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.