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UseResponse VS Avion

Compare UseResponse VS Avion and see what are their differences

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UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Avion logo Avion

Avion helps you plan and build software more effectively by giving you a way to visualise your entire product from the perspective of your users. Perfect for product managers and agile teams that struggle to see the bigger picture.
  • UseResponse Landing page
    Landing page //
    2023-10-10
  • Avion Landing page
    Landing page //
    2023-08-03

Avion is a real-time, collaborative user story mapping tool for agile teams.

With Avion you can:

1) Visualise your entire product and its user journeys on a user story map.
2) Effectively plan future releases and uncover gaps in your plans by identifying dependencies.
3) Focus on delivering real value to your users by prioritising the right work.
4) Easily share your release plans and product roadmap with your whole team.

UseResponse

Website
useresponse.com
Pricing URL
Official UseResponse Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Avion

Website
avion.io
Pricing URL
Official Avion Pricing
$ Details
freemium
Platforms
Browser Google Chrome Firefox Safari
Release Date
2019 April
Edit details

UseResponse videos

+ Add

Customer Feedback & Support Software UseResponse

Avion videos

+ Add

Intro to Avion

Category Popularity

0-100% (relative to UseResponse and Avion)

UseResponse

Avion

Customer Feedback
100 100%
Customer Feedback
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

Share your experience with using UseResponse and Avion. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and Avion

UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

Avion Reviews

  1. Best for story mapping I've found so far

    I've been user story mapping for a number of years. Tools on the web has never been a strong point for story mapping. Avion is the best I've found so far. Personally I'm using it in conjunction with Azure Devops to manage our planning and delivery processes.

    Still lacks a few things such as tagging, but I asked them team and this is planned on their upcoming roadmap.

    🏁 Competitors: StoriesOnBoard, FeatureMap, CardBoard, Miro
    👍 Pros:    Easy integration|Easy user interface|Ux
    👎 Cons:    Lacks tagging

Social recommendations and mentions

Based on our record, Avion seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UseResponse mentions (0)

We have not tracked any mentions of UseResponse yet. Tracking of UseResponse recommendations started around Mar 2021.

Avion mentions (2)

  • In Story mapping, how do I keep track of different solution choices for a single story?
    Agree with others that outlining these details in a story's description is the way to go. Another tool for you to check out (I helped build it): Avion – Story Mapping. Source: almost 2 years ago
  • What is your favorite product management tool?
    To give some recommendation on a non-mainstream tool: I really enjoy using avion.io for a side project right now. Source: almost 3 years ago

What are some alternatives?

When comparing UseResponse and Avion, you can also consider the following products

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

StoriesOnBoard - StoriesOnBoard helps agile teams build better products faster. The built-in guide helps you collect and prioritize ideas, understand user requirements, gather customer feedback, and validate feature ideas with internal & external stakeholders.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Aha - Aha! is the new way to create visual product roadmaps. Web-based product management tools and roadmapping software for agile product managers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

productboard - Beautiful and powerful product management.

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