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UserEcho VS PlaybookUX

Compare UserEcho VS PlaybookUX and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

PlaybookUX logo PlaybookUX

PlaybookUX is an affordable user testing and interview software that recruits the right participants, schedules, transcribes and analyzes your research.
  • UserEcho Landing page
    Landing page //
    2021-10-22
  • PlaybookUX Landing page
    Landing page //
    2023-02-28

PlaybookUX is a powerful user testing tool to get video based feedback from your target demographic on websites, prototypes, concepts and more. Gain access to participants from over 50 countries. PlaybookUX supports both moderated and unmoderated studies.

UserEcho videos

+ Add

UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

PlaybookUX videos

+ Add

Earn Money as a User Experience Tester with PlaybookUX

More videos:

  • Review - Product Review - PlaybookUX
  • Review - User Testing Software | PlaybookUX

Category Popularity

0-100% (relative to UserEcho and PlaybookUX)

UserEcho

PlaybookUX

Help Desk
100 100%
Help Desk
0% 0
User Experience
0 0%
User Experience
100% 100
Customer Support
100 100%
Customer Support
0% 0
Usability Testing
0 0%
Usability Testing
100% 100

User comments

Share your experience with using UserEcho and PlaybookUX. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserEcho and PlaybookUX

UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

PlaybookUX Reviews

Best 8 Affordable UserZoom Alternatives in 2023
PlaybookUX is a cloud-based UX research platform designed to help you capture and analyze clients’ interactions with products, websites, and prototypes. This platform makes a great alternative to pricey UserZoom, as they offer a pay-as-you-go option and a free trial.
Source: blog.uxtweak.com
5 Best UXtweak Alternatives
PlaybookUX is a cloud-based user experience (UX) testing solution, which helps businesses of all sizes capture and analyze customer interactions with products, prototypes, and websites. They offer a 7-day-free trial and also pay as you go option.
Source: blog.uxtweak.com

Social recommendations and mentions

Based on our record, UserEcho seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: 12 months ago

PlaybookUX mentions (0)

We have not tracked any mentions of PlaybookUX yet. Tracking of PlaybookUX recommendations started around Mar 2021.

What are some alternatives?

When comparing UserEcho and PlaybookUX, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Userbrain - Easy, fast, and affordable user testing for websites and prototypes.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Userfeel.com - Unleash your site's or app's potential with remote usability testing. Results in less than 24 hours. Test on any device with our testers supporting 40 languages!

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