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UserEcho VS FileFlex

Compare UserEcho VS FileFlex and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

FileFlex logo FileFlex

FileFlex: Access Share Stream developed and published by Qnext.
  • UserEcho Landing page
    Landing page //
    2021-10-22
  • FileFlex Landing page
    Landing page //
    2023-02-03

UserEcho videos

+ Add

UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

FileFlex videos

+ Add

Webinar - 6 Reasons Why FileFlex Edge Computing Will Consume the Cloud

More videos:

  • Demo - FileFlex Enterprise Demo from MSP Mentor Webinar 4-24-18
  • Review - Streaming music, videos and movies from your ASUSTOR NAS using FileFlex

Category Popularity

0-100% (relative to UserEcho and FileFlex)

UserEcho

FileFlex

Help Desk
100 100%
Help Desk
0% 0
Web And Video Conferencing
0 0%
Web And Video Conferencing
100% 100
Customer Support
100 100%
Customer Support
0% 0
Video Conferencing
0 0%
Video Conferencing
100% 100

User comments

Share your experience with using UserEcho and FileFlex. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserEcho and FileFlex

UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

FileFlex Reviews

We have no reviews of FileFlex yet.
Be the first one to post

Social recommendations and mentions

Based on our record, UserEcho seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: about 1 year ago

FileFlex mentions (0)

We have not tracked any mentions of FileFlex yet. Tracking of FileFlex recommendations started around Mar 2021.

What are some alternatives?

When comparing UserEcho and FileFlex, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zoho Meeting - Free video conferencing, online meeting, desktop sharing solution from Zoho.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Airtime - Hang out with group video, share music & videos

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Voxox CloudPhone - Get a local or toll-free business number that automatically answers, routes and transfers calls, plus other professional business phone services.

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