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UserEcho VS AzureDesk

Compare UserEcho VS AzureDesk and see what are their differences

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UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

AzureDesk logo AzureDesk

Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!
  • UserEcho Landing page
    Landing page //
    2021-10-22
  • AzureDesk Landing page
    Landing page //
    2018-09-30

UserEcho videos

+ Add

UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

AzureDesk videos

+ Add

AzureDesk Demo

More videos:

  • Demo - AzureDesk Introduction Demo
  • Review - Whiteboard Animation Video / Azuredesk

Category Popularity

0-100% (relative to UserEcho and AzureDesk)

UserEcho

AzureDesk

Help Desk
77 77%
Help Desk
23% 23
Customer Support
85 85%
Customer Support
15% 15
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Business & Commerce
0 0%
Business & Commerce
100% 100

User comments

Share your experience with using UserEcho and AzureDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserEcho and AzureDesk

UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

AzureDesk Reviews

8 Zendesk Alternatives to Rock Your Customer Service
AzureDesk is cloud-based help desk software aimed at small businesses. It offers a knowledge base with real-time, auto-suggest type search. A knowledge base is only as good as its search: irrelevant answers or slow results mean you’ll still end up with a customer support ticket, and a more frustrated customer.
Source: blog.capterra.com

Social recommendations and mentions

Based on our record, UserEcho seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: 12 months ago

AzureDesk mentions (0)

We have not tracked any mentions of AzureDesk yet. Tracking of AzureDesk recommendations started around Mar 2021.

What are some alternatives?

When comparing UserEcho and AzureDesk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Issuetrak - Issue tracking software for help desk and customer service

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Deskun - Deskun is a Help Desk system inside Gmail. It enables you to support customers directly from your mailbox, manage projects, and use free features for Gmail.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Kapdesk - Kapdesk offers support teams with a helpdesk software to streamline support tasks.

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