Software Alternatives & Reviews

Upwork VS Malcolm App

Compare Upwork VS Malcolm App and see what are their differences

Upwork logo Upwork

Forget the old rules. You can have the best people. Right now. Right here.

Malcolm App logo Malcolm App

Improve your customer servicing in minutes with Malcolm! At your service.
  • Upwork Landing page
    Landing page //
    2022-05-05
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Upwork

Website
upwork.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March

Upwork features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Upwork videos

Avoid Upwork! – Freelancers Beware: Upwork Review

More videos:

  • Review - Upwork Review (From Someone Who Made it Work)
  • Review - Why Upwork Is NOT Freelance - It's TERRIBLE for Workers | #grindreel
  • Review - The Hard Truth about Upwork: 5 Things I Wish I knew before starting Freelancing
  • Review - Upwork Review From a Top-Rated Freelancer: Upwork Pros & Cons
  • Review - I Spent 30 Days Freelancing on Upwork

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Upwork and Malcolm App)
Work Marketplace
100 100%
0% 0
Customer Support
0 0%
100% 100
Freelance Marketplace
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Upwork and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using Upwork and Malcolm App. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Upwork and Malcolm App

Upwork Reviews

  1. Upwork is unmatched

    Although this app, sometimes gets me to my worst... I think it's only fair to call them the best work from home site.


Top Sites Like Fiverr – The Best Alternatives For Freelancers in 2022
Another excellent justification for using Upwork is safety. Regardless of the nature of your contract, Upwork ensures that you receive precisely what you paid for. Upwork records random images of your hire’s screen while working on hourly assignments to help you keep tabs on their progress.
The best freelance websites: Find jobs and remote work
Upwork is great for jobs both domestic and international. You can make a free profile to advertise your skills, and then you can either wait for jobs to find you, or you can take a more proactive stance to find and apply to jobs yourself. Upwork uses a currency called Connects that allows you to apply to jobs. Connects are refreshed on a monthly basis, and up to 200 can roll...
Source: www.zdnet.com
Best Freelancer.com Alternatives For Hiring Developers
Upwork is one of the best freelance marketplaces in the world. It connects freelancers across several fields to individuals, companies, agencies, and organizations needing their services. The platform emerged after the merger of oDesk and Elance and has become one of the world's largest online crowdsourcing marketplaces. Upwork has millions of freelancers and contractors...
Toptal vs Upwork vs Hiremotely - What's The Difference?
A hybrid that combines the best aspects of Toptal and Upwork - the certainty of Toptal and the flexibility of Upwork. Thus making it the best alternative to Upwork and Toptal if you plan to hire freelancers.
9 Best Upwork Alternatives
Upwork is a platform where businesses both big and small find experienced freelancers to get important things done. Upwork is a great place to find quality talent but there are better Upwork alternatives ⇣ out there.

Malcolm App Reviews

We have no reviews of Malcolm App yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Upwork seems to be more popular. It has been mentiond 330 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Upwork mentions (330)

  • I was an actual shill for 9 months, AMA
    If you are learning web development, goto upwork.com and start doing projects. Your old projects & code is a lot more valuable than some references from a company. Source: 5 months ago
  • Insulin pens are driving me bonkers
    I just wanted to say, for anyone reading this far: this is the sort of thing you can hire a programmer to whip up for you to carry around on your phone. u/dark_rug just up and did it, but for anybody else finding themselves with a little spreadsheet to do calculations that they want to work on their phone or in the browser, you can go to a service like upwork.com and put out a request for bids from contract... Source: 5 months ago
  • Freelancing as a Civil Engineer!
    Hello, I'm in need of some extra money for the holidays, and looking to find freelance work. I'm a PE licensed in NC & SC. I haven't had much luck with upwork.com. I've submitted proposals to the few jobs posted in NC/SC but haven't had a proposal accepted. Source: 5 months ago
  • Almost got scammed AGAIN within 2 weeks of first scam
    DO NOT take job offers from Justin Hill on upwork.com, he is not real. Source: 5 months ago
  • Remodel App?
    I recommend upwork.com. Load your project, people from around the bid on it. I have had great experience every time I use it. Source: 10 months ago
View more

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing Upwork and Malcolm App, you can also consider the following products

Freelancer.com - Search for jobs related to Www freelancer com homepage or hire on the world's largest freelancing marketplace with 12m+ jobs. It's free to sign up and bid on jobs.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Fiverr - One marketplace, millions of professional services.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Toptal - Hire the Top 3% of Freelance Talent®. Toptal is an exclusive network of the top freelance software developers, designers, finance experts, product managers, and project managers in the world.

Zendesk Support - Social Customer Support and Help Desk and Ticketing