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Upwork VS HelpScout

Compare Upwork VS HelpScout and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Upwork logo Upwork

Forget the old rules. You can have the best people. Right now. Right here.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Upwork Landing page
    Landing page //
    2022-05-05
  • HelpScout Landing page
    Landing page //
    2023-07-14

Upwork videos

+ Add

Avoid Upwork! – Freelancers Beware: Upwork Review

More videos:

  • Review - Upwork Review (From Someone Who Made it Work)
  • Review - Why Upwork Is NOT Freelance - It's TERRIBLE for Workers | #grindreel
  • Review - The Hard Truth about Upwork: 5 Things I Wish I knew before starting Freelancing
  • Review - Upwork Review From a Top-Rated Freelancer: Upwork Pros & Cons
  • Review - I Spent 30 Days Freelancing on Upwork

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Upwork and HelpScout)

Upwork

HelpScout

Work Marketplace
100 100%
Work Marketplace
0% 0
Customer Support
0 0%
Customer Support
100% 100
Freelance Marketplace
100 100%
Freelance Marketplace
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Upwork and HelpScout

Upwork Reviews

  1. Upwork is unmatched

    Although this app, sometimes gets me to my worst... I think it's only fair to call them the best work from home site.

Upwork Competitors Breakdown: 14 Sites Like Upwork for Businesses & Freelancers
✅ Upwork’s strengths, weaknesses, and issues;✅ What do websites like Upwork offer to compete against it (for example, Upwork time tracking);✅ Which Upwork competitors to turn to with your specific needs.
Source: everhour.com
The 10 Best Alternatives to Upwork
With its emphasis on quality, easy collaboration, and specialized talent, Twine provides an alternative to Upwork for businesses looking for expert freelancers for any size project. Thanks to its free job posts, Twine can be a more cost-effective choice compared to Upwork. Businesses can access quality freelancing services without the lofty price tag. It has some...
Source: www.twine.net
UPWORK ALTERNATIVES: THE 10 BEST PLATFORMS FOR FINDING FREELANCERS
According to Megan Overholt, who made over $600,000 on the platform, taking your client off-platform early without paying the conversion fee (roughly 12% of the freelancer’s estimated annual earnings on Upwork) can result in a permanent suspension of your Upwork account. While this fee provides access to various features and services, it can eat into your overall income and...
Source: medium.com
Top Sites Like Fiverr – The Best Alternatives For Freelancers in 2022
Another excellent justification for using Upwork is safety. Regardless of the nature of your contract, Upwork ensures that you receive precisely what you paid for. Upwork records random images of your hire’s screen while working on hourly assignments to help you keep tabs on their progress.
Source: digitalconqurer.com
The best freelance websites: Find jobs and remote work
Upwork is great for jobs both domestic and international. You can make a free profile to advertise your skills, and then you can either wait for jobs to find you, or you can take a more proactive stance to find and apply to jobs yourself. Upwork uses a currency called Connects that allows you to apply to jobs. Connects are refreshed on a monthly basis, and up to 200 can roll...
Source: www.zdnet.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Upwork seems to be a lot more popular than HelpScout. While we know about 330 links to Upwork, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Upwork mentions (330)

  • I was an actual shill for 9 months, AMA
    If you are learning web development, goto upwork.com and start doing projects. Your old projects & code is a lot more valuable than some references from a company. Source: 6 months ago
  • Insulin pens are driving me bonkers
    I just wanted to say, for anyone reading this far: this is the sort of thing you can hire a programmer to whip up for you to carry around on your phone. u/dark_rug just up and did it, but for anybody else finding themselves with a little spreadsheet to do calculations that they want to work on their phone or in the browser, you can go to a service like upwork.com and put out a request for bids from contract... Source: 6 months ago
  • Freelancing as a Civil Engineer!
    Hello, I'm in need of some extra money for the holidays, and looking to find freelance work. I'm a PE licensed in NC & SC. I haven't had much luck with upwork.com. I've submitted proposals to the few jobs posted in NC/SC but haven't had a proposal accepted. Source: 6 months ago
  • Almost got scammed AGAIN within 2 weeks of first scam
    DO NOT take job offers from Justin Hill on upwork.com, he is not real. Source: 6 months ago
  • Remodel App?
    I recommend upwork.com. Load your project, people from around the bid on it. I have had great experience every time I use it. Source: 11 months ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Upwork and HelpScout, you can also consider the following products

Freelancer.com - Search for jobs related to Www freelancer com homepage or hire on the world's largest freelancing marketplace with 12m+ jobs. It's free to sign up and bid on jobs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Fiverr - One marketplace, millions of professional services.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Toptal - Hire the Top 3% of Freelance Talent®. Toptal is an exclusive network of the top freelance software developers, designers, finance experts, product managers, and project managers in the world.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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