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Twilio VS Salesforce Service Cloud

Compare Twilio VS Salesforce Service Cloud and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Twilio logo Twilio

Brings voice and messaging to your web and mobile applications.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • Twilio Landing page
    Landing page //
    2023-09-18
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

Twilio videos

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TWILIO REVIEW

More videos:

  • Review - What is Twilio?
  • Review - *SMS Marketing* *Text Message Marketing Software* *Twilio* "Reviews"
  • Review - What Is Twilio? SMS and Voice API's explained
  • Review - Twilio Review: Great product for the tech savvy

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to Twilio and Salesforce Service Cloud)

Twilio

Salesforce Service Cloud

Communication
100 100%
Communication
0% 0
Help Desk
0 0%
Help Desk
100% 100
Messaging
100 100%
Messaging
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Twilio and Salesforce Service Cloud

Twilio Reviews

Textverified Alternatives – Nonvoipusapp.com & 6 more
Twilio is a widely recognized cloud communications platform that provides a suite of APIs for developers to integrate various communication functionalities into their applications. Among its offerings, Twilio also provides SMS and phone number verification services, making it a robust alternative to Textverified.com. With Twilio, developers can easily implement two-factor...
Source: nonvoipusapp.com
Top 18 Twilio Alternatives: WhatsApp Business Solution Providers
You’d have most definitely come across Twilio in your search for a WhatsApp Business solution provider. But is that the best solution for you? Read on to find out!
Source: novochat.co
15 Best Twilio Alternatives 2022
CometChat’s great advantage over Twilio is that even though it features similar and basic features just like Twilio, these tools are full of advanced features such as read receipts and media sharing and can even be combined with extensions that provide a much higher efficiency rate.
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
While it can’t do everything for a service, it can assist significantly reduce the effort and time business invest in outreach. And with a lot of similar yet different tools that can assist you automate a few of the most time-consuming things you provide for your marketing, the choice can be difficult. Nevertheless, down below, you can find the 15 finest Twilio alternatives...
Source: www.techolac.com
The 36 Best Marketing Automation Tools to Use in 2020
Twilio brings a powerful API for phone services enabling companies to make and receive phone calls and send and receive text messages. This is a developer’s platform, so you’re not going to be using Twilio if you’re a marketer or a non-developer.
Source: encharge.io

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing Twilio and Salesforce Service Cloud, you can also consider the following products

Nexmo - Nexmo is a simple two way SMS API with global reach and wholesale rates

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MessageBird - Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Plivo - Plivo simplifies your customer engagement.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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