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Twilio Flex VS uContact

Compare Twilio Flex VS uContact and see what are their differences

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Twilio Flex logo Twilio Flex

The programmable contact center platform 📱

uContact logo uContact

uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.
  • Twilio Flex Landing page
    Landing page //
    2023-10-09
  • uContact Landing page
    Landing page //
    2022-08-06

Twilio Flex videos

+ Add

Getting Started with Twilio Flex

More videos:

  • Review - Setting Up for Twilio Flex Plugin Development

uContact videos

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Full Experience Demo uContact

Category Popularity

0-100% (relative to Twilio Flex and uContact)

Twilio Flex

uContact

Communication
35 35%
Communication
65% 65
Phone System
39 39%
Phone System
61% 61
VoIP
27 27%
VoIP
73% 73
Messaging
100 100%
Messaging
0% 0

User comments

Share your experience with using Twilio Flex and uContact. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Twilio Flex and uContact

Twilio Flex Reviews

10 Best Call Center Software (December 2022)
Twilio Flex offers a customizable contact center for any size business. The flexibility of Twilio Flex comes in the form of features and pricing. At its core, Twilio Flex is a call center that focuses on voice or messaging support. Agents will have a lot of information about clients from their contact list and the ability to click to call. The customization comes in with...
Source: www.forbes.com

uContact Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for...
Source: blog.hubspot.com

Social recommendations and mentions

Based on our record, Twilio Flex seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Twilio Flex mentions (1)

  • What Every C Programmer Should Know About Undefined Behavior
    Customer journey mapping https://twilio.com/flex. - Source: Hacker News / over 2 years ago

uContact mentions (0)

We have not tracked any mentions of uContact yet. Tracking of uContact recommendations started around Mar 2021.

What are some alternatives?

When comparing Twilio Flex and uContact, you can also consider the following products

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

Novanet (C3) - Novanet (C3) provides a cloud-based contact center, inbound call center, customer support, and outbound dialer applications.

UJET - UJET brings joy to customer support by helping companies resolve problems faster.

Aloware - Aloware stands at the forefront of providing all-in-one cloud based contact center solutions.

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