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Twilio Flex VS NICE inContact

Compare Twilio Flex VS NICE inContact and see what are their differences

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Twilio Flex logo Twilio Flex

The programmable contact center platform 📱

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Twilio Flex Landing page
    Landing page //
    2023-10-09
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Twilio Flex videos

+ Add

Getting Started with Twilio Flex

More videos:

  • Review - Setting Up for Twilio Flex Plugin Development

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Twilio Flex and NICE inContact)

Twilio Flex

NICE inContact

Communication
15 15%
Communication
85% 85
Phone System
100 100%
Phone System
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
VoIP
100 100%
VoIP
0% 0

User comments

Share your experience with using Twilio Flex and NICE inContact. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Twilio Flex and NICE inContact

Twilio Flex Reviews

10 Best Call Center Software (December 2022)
Twilio Flex offers a customizable contact center for any size business. The flexibility of Twilio Flex comes in the form of features and pricing. At its core, Twilio Flex is a call center that focuses on voice or messaging support. Agents will have a lot of information about clients from their contact list and the ability to click to call. The customization comes in with...
Source: www.forbes.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Twilio Flex seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Twilio Flex mentions (1)

  • What Every C Programmer Should Know About Undefined Behavior
    Customer journey mapping https://twilio.com/flex. - Source: Hacker News / over 2 years ago

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

What are some alternatives?

When comparing Twilio Flex and NICE inContact, you can also consider the following products

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Novanet (C3) - Novanet (C3) provides a cloud-based contact center, inbound call center, customer support, and outbound dialer applications.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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