Freshservice might be a bit more popular than TuxCare. We know about 3 links to it since March 2021 and only 3 links to TuxCare. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
But there is at least one company I know, that provides longer, paid support for Debian from their private repositories (https://tuxcare.com/). Source: about 1 year ago
Redhat base - Cent OS (EOL can be extended using Tux Care); Alma Linux & Rocky Linux are spin offs and are fully supported redhat based distros. Source: almost 2 years ago
There are ways to patch live like kernelcare or ksplice (sadly ruined by oracle), no idea if they have patches for ARM tho. Source: almost 2 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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