Software Alternatives & Reviews

Trac VS Request Tracker

Compare Trac VS Request Tracker and see what are their differences

Trac logo Trac

Trac is a project management and bug/issue tracking system. Provides an interface to Subversion and an integrated wiki.

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system
  • Trac Landing page
    Landing page //
    2021-10-09
  • Request Tracker Landing page
    Landing page //
    2023-07-30

Trac videos

2008 Ford Explorer SportTrac Review - Kelley Blue Book

More videos:

  • Review - A Review of the 2005 Ford Explorer Sport Trac, Why I Like It, and Why It Will Be a Collectible
  • Review - FORD SPORT TRAC REVIEW (WELCOME TO THE SPORT TRAC FAMILY) PROS AND CONS, COMMON ISSUES TO LOOK FOR

Request Tracker videos

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Category Popularity

0-100% (relative to Trac and Request Tracker)
Project Management
91 91%
9% 9
Customer Support
0 0%
100% 100
Task Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Trac and Request Tracker. For example, how are they different and which one is better?
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Social recommendations and mentions

Request Tracker might be a bit more popular than Trac. We know about 21 links to it since March 2021 and only 15 links to Trac. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Trac mentions (15)

  • What is the name of the function? I know it does exist... but do not know where to look for...
    For instance, when I enter Trac-2345, logseq knows that it must be replaced by a link to the ticket number 2345 in my Trac ticket system. Source: 11 months ago
  • Building GitHub with Ruby and Rails | The GitHub Blog
    Before there was Github, I used this software called Trac since it worked with subversion. It was so cool to be able to view source code and commits on the web. Then around 2007 or so I started using git and then in 2009 I created a Github account...so proud of Github and Rails. Thanks for the writeup! Source: about 1 year ago
  • Good free knowledge base software for internal IT documentation
    If you want more functionality, such as a ticketing system and the ability to manage source code repos, look at Redmine (https://www.redmine.org/) which also has a wiki feature. Trac is older but also has a wiki (https://trac.edgewall.org/). Source: over 1 year ago
  • Selfhosted support ticket system
    Try Trac, I've used it before without issues. Source: over 1 year ago
  • meetup.com equivalent?
    AFAIK Redmine is a project management software that mostly used in software development. If it is what you looking for, then check also track. Source: over 1 year ago
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Request Tracker mentions (21)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
  • FastCGI issue with Nginx on Rocky Linux 9
    I am in the process of setting up Request Tracker on Rocky 9.1. I am using Nginx as my web server. I need to use FastCGI to hand off the web requests from the Nginx frontend to the RT Perl backend via FastCGI. I have followed the manual install instructions on the RT wiki to do this however it does not work. Nginx is complaining there is no FastCGI server to connect to. Source: about 1 year ago
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What are some alternatives?

When comparing Trac and Request Tracker, you can also consider the following products

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

osTicket - osTicket is a widely-used open source support ticket system.

Redmine - Flexible project management web application

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.