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Touchpoint VS UserGuiding

Compare Touchpoint VS UserGuiding and see what are their differences

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  2. » Videos
  3. » Reviews
  4. » Alternatives

Touchpoint logo Touchpoint

Touchpoint is the all-in-one customer engagement software that connects your sales, support, and marketing activities across multiple channels

UserGuiding logo UserGuiding

User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank.
Visit Website
  • Touchpoint Landing page
    Landing page //
    2023-02-23

The Touchpoint Suite plan includes all the customer service, marketing, and sales tools you need to grow your business successfully. Unify every step of the customer journey, from consideration to support, with a powerful CRM designed for medium and small businesses.

  • UserGuiding Landing page
    Landing page //
    2021-12-13

Most users struggle to see the full value of a product within the first 14 days (if ever).

That's why we built UserGuiding, a no-code user onboarding platform that helps increase adoption and reduce churn using interactive walkthroughs. Guide your users and display help articles they can read without ever leaving your app.

The best part? You can do it all without breaking the bank and with zero technical expertise, thanks to our drag-and-drop interface. Try UserGuiding today to get your user onboarding up and running in minutes, literally: https://userguiding.com

Touchpoint

Website
touchpoint.com
Pricing URL
Official Touchpoint Pricing
$ Details
paid Free Trial $39.9 / Monthly (per user)
Platforms
Mac OSX Windows
Release Date
2023 November
Edit details

UserGuiding

Website
userguiding.com
Pricing URL
Official UserGuiding Pricing
$ Details
paid Free Trial $129.0 / Monthly (Onboarding Guides & Checklists, Integrations, In-app Surveys)
Platforms
Google Chrome Browser PHP JavaScript Wordpress Magento Shopify Firefox
Release Date
-
Edit details

Touchpoint features and specs

  • Touchpoint Serve: Ticketing and shared inboxes, Omnichannel messenger, Livechat, Virtual call center, 2-way SMS, feedback surveys
  • Touchpoint Sell: Leads & deals management, Sales pipelines, Sales automation, Calendars, Reminders, 360-degree contact view
  • Touchpoint Promote: Email campaigns, SMS campaigns, Visual campaign builder, 1000+ templates, Message personalization, A/B testing, Automation workflows

UserGuiding features and specs

  • User Onboarding Guides: Yes
  • Hotspots: Yes
  • Onboarding Checklists: Yes
  • Resource Centers: Yes
  • NPS Surveys: Yes
  • User Engagement Analytics: Yes
  • User Identification: Yes
  • Audience Segmentation: Yes
  • No-code: Yes
  • Custom Attributes: Yes
  • Weekly Reporting Emails: Yes
  • Custom CSS: Yes
  • Google Analytics Integration: Yes
  • Hubspot Integration: Yes
  • Slack Integration: Yes
  • Intercom Integration: Yes
  • Mixpanel Integration: Yes
  • Multiple Team Members: Yes
  • Multiple Domains: Yes

Touchpoint videos

+ Add

Reduce Your Stress by 70%?! Touchpoints Review: Reduce Stress and Anxiety with Touch Points Calm

More videos:

  • Review - Touchpoint Review
  • Review - TouchPoints Review: Scam or Legit?

UserGuiding videos

+ Add

Customer Stories #1 - Onboarding New Users of SaaS Company

More videos:

  • Tutorial - UserGuiding University #1
  • Demo - 🌟 UserGuiding - Onboard your new users, without any coding! 🌟
  • Review - UserGuiding Review - Create Guided Onboarding Guides With ZERO Code - Great For Course Creators
  • Demo - Connecting the Dots - learn how to apply UserGuiding to a real project

Category Popularity

0-100% (relative to Touchpoint and UserGuiding)

Touchpoint

UserGuiding

Church Management
100 100%
Church Management
0% 0
User Onboarding And Engagement
0 0%
User Onboarding And Engagement
100% 100
Marketing Platform
100 100%
Marketing Platform
0% 0
User Engagement
0 0%
User Engagement
100% 100

User comments

Share your experience with using Touchpoint and UserGuiding. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Touchpoint and UserGuiding

Touchpoint Reviews

We have no reviews of Touchpoint yet.
Be the first one to post

UserGuiding Reviews

15 best user onboarding software you need to try in 2023
UserGuiding is a no-code platform where no coding is required to get up and running, and the walkthroughs are interactive, moving at the pace of each user. Hotspots are a popular feature – highlighted portions of the screen with short explanations, which the user can read and digest before moving to the next section.
Source: www.marketermilk.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
UserGuiding’s Analytics dashboard gives you actionable insight on the performance of your onboarding content. UserGuiding allows you to track view and completion data for each guide, tooltip, hotspot, checklist, and resource center – while also giving you information about daily active users, and satisfaction scores.
Source: userguiding.com
Top alternatives to UserGuiding
Pricing - Userguiding limits their plans by number of Monthly Active Users. While this is a widespread approach in the SaaS industry, it is very restricting and unfair. In many cases, one may want to run tours only on a fraction of the customer base, thus overpaying for the rest of the users who may never interact with content from Userguiding. “The price is a bit high. It...
Source: blog.usetiful.com
Appcues Alternatives and Competitors
Miraç is Content Editor of UserGuiding, a code-free product walkthrough software that 2000+ companies trust in their user onboarding.
Source: blog.userguiding.com

Social recommendations and mentions

Based on our record, UserGuiding seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Touchpoint mentions (0)

We have not tracked any mentions of Touchpoint yet. Tracking of Touchpoint recommendations started around Feb 2023.

UserGuiding mentions (2)

  • What tool are you using for walk-thru / onboarding wizard? (Pendo, WalkMe, Appcues, etc)
    I do some work with https://userguiding.com/ and I find them to be a good compromise between features and pricing. It's one of the more affordable user onboarding platforms out there but comes in packed with functionalities, and it looks nice, too. Source: over 2 years ago
  • Similar product launched before us
    Use user guides to onboard customers flawlessly (https://userguiding.com/). Source: about 3 years ago

What are some alternatives?

When comparing Touchpoint and UserGuiding, you can also consider the following products

Church Windows - Web based and hosted management software for churches

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Fresh Vine - Fresh Vine Nonprofit Membership Software is Your Nonprofit's Secret Weapon.

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

PowerChurch - PowerChurch allows you to maintain Membership, Contributions, Accounting, Event Scheduling, and...

Usetiful - Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.

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