Software Alternatives, Accelerators & Startups

Touchpoint VS Userlane

Compare Touchpoint VS Userlane and see what are their differences

Touchpoint logo Touchpoint

Touchpoint is the all-in-one customer engagement software that connects your sales, support, and marketing activities across multiple channels

Userlane logo Userlane

Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.
  • Touchpoint Landing page
    Landing page //
    2023-02-23

The Touchpoint Suite plan includes all the customer service, marketing, and sales tools you need to grow your business successfully. Unify every step of the customer journey, from consideration to support, with a powerful CRM designed for medium and small businesses.

  • Userlane Landing page
    Landing page //
    2023-08-22

Tools are created to serve our own purposes and technology needs to add value to our lives without creating friction.People should not adapt to technology. Technology needs to adapt to people. We don't need to teach people how to interact with software but train software to interact with people. Software adoption relies on people learning how to navigate through a user interface. But this causes resistance and hinders productivity. We close the knowledge gap between humans and machines by allowing anybody to operate any software instantly. For Software providers that need to sell their product the ability to guide users in real time translates into higher engagement, activation, conversion, and retention. Companies that implement on-screen interactive guidance in the applications their staff needs to work with, solve all the logistic problems connected to staff training and see an increase in productivity that derives from a workforce which is fully operative in any software application from the get-go.

Touchpoint

$ Details
paid Free Trial $39.9 / Monthly (per user)
Platforms
Mac OSX Windows
Release Date
2023 November

Userlane

$ Details
paid Free Trial
Platforms
Windows Mac OSX Linux Cross Platform Browser Chrome OS Firefox Edge Internet Explorer Safari
Release Date
2015 March
Startup details
Country
Germany
State
Bayern
City
München
Founder(s)
Felix Eichler
Employees
100 - 249

Touchpoint features and specs

  • Touchpoint Serve: Ticketing and shared inboxes, Omnichannel messenger, Livechat, Virtual call center, 2-way SMS, feedback surveys
  • Touchpoint Sell: Leads & deals management, Sales pipelines, Sales automation, Calendars, Reminders, 360-degree contact view
  • Touchpoint Promote: Email campaigns, SMS campaigns, Visual campaign builder, 1000+ templates, Message personalization, A/B testing, Automation workflows

Userlane features and specs

No features have been listed yet.

Touchpoint videos

Reduce Your Stress by 70%?! Touchpoints Review: Reduce Stress and Anxiety with Touch Points Calm

More videos:

  • Review - Touchpoint Review
  • Review - TouchPoints Review: Scam or Legit?

Userlane videos

Userlane - NOAH17 Berlin Startups

More videos:

  • Tutorial - How to create an interactive guide for software in just a few seconds with Userlane
  • Review - Userlane on Jira

Category Popularity

0-100% (relative to Touchpoint and Userlane)
Church Management
100 100%
0% 0
User Onboarding And Engagement
Marketing Platform
100 100%
0% 0
User Engagement
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Touchpoint and Userlane

Touchpoint Reviews

We have no reviews of Touchpoint yet.
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Userlane Reviews

15 best user onboarding software you need to try in 2023
However, it also has a strong focus on keeping existing users and employees up to date with new features. Userlane claim to be able to reduce client support contacts by up to 50%. You can easily add GIFS, videos, and other appealing content to help keep users on target as they learn. In fact, its speedy content creation facilities are among its standout features.
8 Best Usetiful Alternatives and Competitors That Are More Professional
Userlane offers interactive product guides that you can customize as you like. The targeting and segmentation for those guides are sufficient for most but if you have complicated segments or lots of different language requirements, Userlane might not be the one for you.
Source: userguiding.com
The 7 Best WalkMe Alternatives in 2023
Its user-friendly interface makes it suitable for businesses looking for a more straightforward implementation process. If ease of use and customization are your top priorities, Userlane could be a great fit.
Source: helpjuice.com
We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
The difference between WalkMe and Userlane is that it’s relatively easy to implement Userlane inside your application. You just need to copy/paste one snippet of Javascript code, without changing your application system.
Source: userpilot.com

What are some alternatives?

When comparing Touchpoint and Userlane, you can also consider the following products

Church Windows - Web based and hosted management software for churches

UserGuiding - User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank.

ChurchTrac - ChurchTrac is a church database for keeping track of people, groups and attendance, calendar and...

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

PowerChurch - PowerChurch allows you to maintain Membership, Contributions, Accounting, Event Scheduling, and...

Usetiful - Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.