Tidio VS ManageEngine ServiceDesk Plus

Compare Tidio VS ManageEngine ServiceDesk Plus and see what are their differences

EcholoN

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured

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Tidio

Tidio or Tidio Chat is an online chat software that combines messages from emails, website chat, and Facebook Messenger widget into a unified agent interface that allows agents to deal with all customer messages at the same time with the same tools……

ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Landing page //
2023-09-29

Landing page //
2023-02-06

Tidio

Website: tidio.com
Pricing URL: -
$ Details: -
Platforms: -
Categories: #Customer Support #Live Chat #Help Desk #Chatbots

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ManageEngine ServiceDesk Plus

Website: manageengine.com
Pricing URL: Official ManageEngine ServiceDesk Plus Pricing
$ Details: freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms: Windows Linux Browser
Categories: #Service Desk #Help Desk #Ticketing System #Incident Management #IT Service Management #IT Asset Management #Change Management #Project Management

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Tidio features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
Change management: Streamline planning, approval, and implementation with automated workflows.
Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
IT release management: Make your releases work in tandem with your change management process.

Tidio videos

+ Add

TIDIO LIVE CHAT SHOPIFY APP - Honest Review & Quick Tutorial by EcomExperts.io

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

Category Popularity

0-100% (relative to Tidio and ManageEngine ServiceDesk Plus)

Tidio

ManageEngine ServiceDesk Plus

Customer Support

100 100%

Customer Support

0% 0

Help Desk

41 41%

Help Desk

59% 59

Live Chat

100 100%

Live Chat

0% 0

Service Desk

0 0%

Service Desk

100% 100

User comments

Share your experience with using Tidio and ManageEngine ServiceDesk Plus. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Tidio and ManageEngine ServiceDesk Plus

Tidio Reviews

A Comprehensive Examination of the Top 5 Chat Automation Solutions

Within Tidio, live agents benefit from tools such as Reply Assistant and Smart Views, leveraging AI to efficiently manage numerous chats simultaneously, thus optimizing time utilization. Moreover, Tidio facilitates the creation of both AI and rule-based chatbots, enabling the automation of routine customer inquiries without necessitating direct involvement from your team.

Source: www.chat-data.com

9 Best ManyChat Alternatives & Competitors in 2024

Read more: Learn how to easily install Tidio on your website and how to integrate Tidio with your Messenger.

Source: www.tidio.com

alternatives to Tawk.to - Tiledesk Free Live Chat

Tidio is another alternative to Tawk.to that deserves your attention. However, it’s not free like Tawk.to but it offers more features like monitoring conversations and integration with the best business software. It is a good option for eCommerce that makes agents work more efficiently.

Source: tiledesk.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Tidio and Tawk.to both have free versions available. But Tidio has many professional service packages that are applicable to a wider range of businesses.

Source: www.tidio.com

13 Best Apps Like Replika & Similar AI Chatbot Apps

On the other hand, if you are looking for the best AI apps like Replika for business purposes then you should take a look at Tidio. This app is generally an AI chatbot that learns lots of things in a short time. By that, you will have reliable customer support – which leads to a better sale.

Source: www.regendus.com

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021

ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.

Source: www.softwaretestinghelp.com

8 Zendesk Alternatives to Rock Your Customer Service

ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.

Source: blog.capterra.com

What are some alternatives?

When comparing Tidio and ManageEngine ServiceDesk Plus, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

TextUs - TextUs is the leading businesses texting platform for professionals.

Crisp Chat - Multi-channel customer support software

ManageEngine ServiceDesk Plus vs Intercom

ManageEngine ServiceDesk Plus vs tawk.to

ManageEngine ServiceDesk Plus vs LiveChat