Technopurple VS channels.app

Effy, is an award winning solution for field employees in Sales, Service, Logistics and any industry which has field workforce. Managers are able to monitor movement, assign tasks using planner or ad-hoc tasks based on proximity to location, get instant updates of any work done on the field. There are 2 components - a mobile app used by field staff, monitoring portal for the manager or supervisor.

The app provides the following features :

Attendance & Vital Stats - Accurate recording of all activities from Checkin to Checkout

Task Planner & Visit Alerts - Auto assing task to the closest to client location. Planner with daily , monthly or ad-hoc tasks pushed on the employee app

Places & Geographical Reach - All your clients and customers on Map, Just a click and pull out the transaction history and details

Mobile Reporting & Form Builder - Managers stay updated about the work done on field as tasks are instantly updated on the portal along with time duration and geo tag proof.

Order Booking & Analytics - Online DSRs , client location visits authenticated, MIS reports to get insights about product sales and reach.

Day Closure & Reports - Over 25 different reports, Schedule sales, visits, service reports to managers and supervisors

Leave Application & Approval - View leaves applied by field employees - Approve, Reject , Create holiday calendar and define leave profiles

To understand your customers even better, it’s great to put yourself in their shoes. Imagine that you have some important issue to solve and all you need is a professional response from a support agent.

Instead, you wait for 10 minutes until you finally reach an agent, then he can’t understand your problem and keeps asking annoying questions, the whole conversation is clueless and you decide to hang up and don’t use this company’s product ever again. Quite realistic, isn’t it?

This is where Channels comes to the rescue. We give your business many features to boost your customer service. The benefits include:

• all customer details before a call, so you don’t have to do a long, pointless interview before the actual point of conversation;

• integration with e-commerce platforms, such as Shopify, Magento, Pipedrive, etc., so you don’t need to change your current workflow at all;

• the mobile app, so you can handle important business calls anytime and anywhere;

• Chrome extension, so you can make and answer one-click calls from your computer;

• two-way SMS communication, so you aren’t limited to phone calls in your customer service;

• the IVR system, so you can let your customers call the right agent every time they want;

• international phone numbers, so your customers may have a call from more than 60 countries worldwide with ease and the lowest rates on the market.

Make your customers feel like home. Start your free trial with Channels now.