Technopurple VS CloudTalk

Effy, is an award winning solution for field employees in Sales, Service, Logistics and any industry which has field workforce. Managers are able to monitor movement, assign tasks using planner or ad-hoc tasks based on proximity to location, get instant updates of any work done on the field. There are 2 components - a mobile app used by field staff, monitoring portal for the manager or supervisor.

The app provides the following features :

Attendance & Vital Stats - Accurate recording of all activities from Checkin to Checkout

Task Planner & Visit Alerts - Auto assing task to the closest to client location. Planner with daily , monthly or ad-hoc tasks pushed on the employee app

Places & Geographical Reach - All your clients and customers on Map, Just a click and pull out the transaction history and details

Mobile Reporting & Form Builder - Managers stay updated about the work done on field as tasks are instantly updated on the portal along with time duration and geo tag proof.

Order Booking & Analytics - Online DSRs , client location visits authenticated, MIS reports to get insights about product sales and reach.

Day Closure & Reports - Over 25 different reports, Schedule sales, visits, service reports to managers and supervisors

Leave Application & Approval - View leaves applied by field employees - Approve, Reject , Create holiday calendar and define leave profiles

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.