tawk.to Reviews

Ecsow Reviews

1. Jarod Glant

   over 3 years ago
   Don't Use it Production. It's a series of issues everyday

   DON"T USE THIS IN PRODUCTION. IT FAILS 7/10 in doing its job. I've been trying their subscription from time to time just to test if they have improved or not for the past 3 years. Although I stopped using it in production in the first few days after finding that it's a waste of money, time, and more importantly your Agents, as well as your customers, will hate you. I'm back to using Goautodial.

   here are major issues I've discovered in ecsow dialer that they never fixed. issues are more but these are just major ones that you'll face a lot. 7/10 times you'll have issues.

   🏁 Competitors: GoAutodial, VICIdial Contact Center Suite

   👍 Pros:    On premise dialer

   👎 Cons:    1) it gets confused in deciding if a call is an answering machine or a real person|2) very often transfers the call in between while the person is hearing the recording. and the person has not even pressed 1 yet.|3) often plays answering machine recording to a live person and vice versa which confuses our clients and makes a bad reputation of our business.|4) disconnects sip a lot( 60% time and efforts it consumes in time logout and reconnecting|5) sometimes it never plays any recording while the person on the other side dies out of saying hello 100 times.|6) very often it transfers answering machines to agents even when all the changes in settings have been done appropriately to make sure amd calls receive their recording. and live calls theirs|7) it invites negative reviews from customers on the website. customers getting frustrated and asking to fix stupid dialer.

tawk.to mentions (47)

• Integrate Live chat function , Visitor to post Author.

  I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: 11 months ago

• WordPress store customers info getting compromised help

  Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: about 1 year ago

• Chatbot recommendations

  I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: about 1 year ago

• SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?

  Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 1 year ago

• Best Plugin to use Whatsapp as a chatservice on your website?

  I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 1 year ago

Ecsow mentions (0)