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Symphony SUMMIT VS ServiceNow

Compare Symphony SUMMIT VS ServiceNow and see what are their differences

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Symphony SUMMIT logo Symphony SUMMIT

Symphony Summit is an IT Service Management solution that utilizes latest innovations IT technology including mobility, analytics and automation in order to enable IT service firms and CIOs enhance the productivity of their IT service operations whi…

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
  • Symphony SUMMIT Landing page
    Landing page //
    2023-09-16
  • ServiceNow Landing page
    Landing page //
    2022-07-12

Symphony SUMMIT videos

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Reasons for choosing Symphony SUMMIT?

More videos:

  • Review - Symphony SUMMIT's AI Powered Ops management tools on Azure supported by G7 CR Managed Services
  • Review - Symphony SUMMIT - The Intelligent ITSM Platform

ServiceNow videos

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User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Category Popularity

0-100% (relative to Symphony SUMMIT and ServiceNow)

Symphony SUMMIT

ServiceNow

Help Desk
10 10%
Help Desk
90% 90
Business & Commerce
100 100%
Business & Commerce
0% 0
Project Management
0 0%
Project Management
100% 100
Communication
100 100%
Communication
0% 0

User comments

Share your experience with using Symphony SUMMIT and ServiceNow. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Symphony SUMMIT and ServiceNow

Symphony SUMMIT Reviews

We have no reviews of Symphony SUMMIT yet.
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ServiceNow Reviews

13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Symphony SUMMIT mentions (0)

We have not tracked any mentions of Symphony SUMMIT yet. Tracking of Symphony SUMMIT recommendations started around Mar 2021.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: about 1 year ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 2 years ago

What are some alternatives?

When comparing Symphony SUMMIT and ServiceNow, you can also consider the following products

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Verint - Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

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