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SydneyEnterprise VS Vision Helpdesk

Compare SydneyEnterprise VS Vision Helpdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

SydneyEnterprise logo SydneyEnterprise

SydneyEnterprise is an integrated library solution that connects traditional library services with knowledge management.

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software
  • SydneyEnterprise Landing page
    Landing page //
    2023-09-30
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

SydneyEnterprise

Website
lucidea.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Vision Helpdesk

Website
visionhelpdesk.com
Pricing URL
Official Vision Helpdesk Pricing
$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January
Edit details

SydneyEnterprise features and specs

No features have been listed yet.

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

SydneyEnterprise videos

+ Add

SydneyEnterprise Overview

Vision Helpdesk videos

+ Add

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

Category Popularity

0-100% (relative to SydneyEnterprise and Vision Helpdesk)

SydneyEnterprise

Vision Helpdesk

LMS
100 100%
LMS
0% 0
Help Desk
0 0%
Help Desk
100% 100
CMS
100 100%
CMS
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SydneyEnterprise and Vision Helpdesk

SydneyEnterprise Reviews

We have no reviews of SydneyEnterprise yet.
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Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...
Source: financesonline.com

Social recommendations and mentions

Based on our record, Vision Helpdesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SydneyEnterprise mentions (0)

We have not tracked any mentions of SydneyEnterprise yet. Tracking of SydneyEnterprise recommendations started around Mar 2021.

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: about 2 years ago

What are some alternatives?

When comparing SydneyEnterprise and Vision Helpdesk, you can also consider the following products

LIBSYS7 - LIBSYS7 is a library management software that offers solutions in library automation, RFID and digital resource management.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Eloquent Library - Eloquent Library contains all the functions available in traditional Integrated Library Systems, plus everything required to build and maintain a virtual library.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Mandarin Library Automation - Mandarin Library Automation helps librarians and teachers to bring relevant, current information to libraries and classrooms.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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