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Freshservice might be a bit more popular than SupportSystem. We know about 3 links to it since March 2021 and only 3 links to SupportSystem. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
A service that creates a tech support ticket from data submitted from a form on our site. (It's actually data from a third-party site that hosts the form and interacts with an API on our site, which then validates and reformats the data and sends it to the tech support site (supportsystem.com). Source: over 1 year ago
We pay for supportsystem.com but you can run the open source version from osticket.com if you want. I'm generally all for self hosting and open source but at the end of the day it's fairly cheap to just pay for the cloud hosted system and was one less headache for down the line. Source: over 1 year ago
I think they still have a hosted option also at supportsystem.com. Source: about 2 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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