Software Alternatives, Accelerators & Startups

Support Hero VS RANCID

Compare Support Hero VS RANCID and see what are their differences

Support Hero logo Support Hero

Educate your customers through self-help support

RANCID logo RANCID

RANCID - Really Awesome New Cisco confIg Differ.
  • Support Hero Landing page
    Landing page //
    2023-07-31
  • RANCID Landing page
    Landing page //
    2019-04-08

Support Hero videos

No Support Hero videos yet. You could help us improve this page by suggesting one.

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RANCID videos

Puppet Perspectives - Rancid "Troublemaker" Album Review (feat. Dan)

More videos:

  • Review - Rancid Life Won't Wait Album Review
  • Review - Review: Rancid “Trouble Maker”

Category Popularity

0-100% (relative to Support Hero and RANCID)
Customer Support
100 100%
0% 0
Network Automation
0 0%
100% 100
Help Desk
100 100%
0% 0
Configuration Auditing
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, RANCID seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Support Hero mentions (0)

We have not tracked any mentions of Support Hero yet. Tracking of Support Hero recommendations started around Mar 2021.

RANCID mentions (9)

  • Cisco switch backup/restore?
    A decade ago I worked for a shop that needed to routinely back up 100+ cisco switches and routers and refused to pay for solarwinds. I setup a light weight freebsd vm to run this open source software: https://shrubbery.net/rancid/ (Rancid: Really Awesome New Cisco config Differ) and set it to scrape all the equipment every 12 errors. Source: over 1 year ago
  • Version control for network configs
    Anyways Rancid does support cvs, svn, and git. Though I have only used it with cvs. Basically what it does, is checks out the configuration, downloads the configuration with other information about the state of the device, commits the configurations(which only changed ones will be in the latest check-ins, and then it can send an email of the changes. Source: almost 2 years ago
  • Management Software for Cisco Devices?
    RANCID - Really Awesome New Cisco confIg Differ monitors a router's (or more generally a device's) configuration, including software and hardware (cards, serial numbers, etc) and uses CVS (Concurrent Version System), Subversion or Git to maintain history of changes. Source: almost 2 years ago
  • What all are you doing with Ansible?
    If you want to use this as an opportunity to learn Ansible, or you don't want to add another tool to the stack, this is a fine use case. Otherwise, I would consider using either RANCID or Oxidized for configuration backup. Source: about 2 years ago
  • Starting with python at 30
    Before I knew about RANCiD (https://shrubbery.net/rancid), I wrote my own Perl application to telnet into a Foundry Networks switch and TFTP its configuration to my computer so I could back it up. At a future employer, I rewrote another coworkers Perl application that collected SNMP values from devices and did stuff with it (forget what all I did then). Source: over 2 years ago
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What are some alternatives?

When comparing Support Hero and RANCID, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Unimus - Unimus is a Network Automation and Configuration management (NCM) solution designed for fast deployment network-wide and ease of use. Unimus does not require learning any abstraction or templating languages, and does not require any coding skills.

SkipFlag - AI knowledge base that builds itself from your communication

Oxidized - configuration backup software (IOS, JunOS) - silly attempt at rancid

HelpSite - HelpSite is a simple service to help your setup the perfect support centre or help site.

GenieACS - A fast and lightweight TR-069 Auto Configuration Server (ACS)