CallTrackingMetrics might be a bit more popular than Stella Connect. We know about 1 link to it since March 2021 and only 1 link to Stella Connect. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Taking a look, https://stellaconnect.com/ (where the email came from) is a company that other firms use to collect feedback for customer service. So it might have actually been legitimate. Source: almost 2 years ago
Use a third-party service like callrail or calltrackingmetrics. There are many competitors to those two as well to pick from. Source: about 3 years ago
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
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Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.
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