Software Alternatives, Accelerators & Startups

Status.io VS Malcolm App

Compare Status.io VS Malcolm App and see what are their differences

Status.io logo Status.io

Status.io is a platform for system status pages and status notifications. Companies rely on Status.io to track outages, schedule planned maintenances, broadcast status notifications, and much more; and their customers love the transparency.

Malcolm App logo Malcolm App

Improve your customer servicing in minutes with Malcolm! At your service.
  • Status.io Landing page
    Landing page //
    2018-09-30

With Status.io, it’s easy to maintain a public status page for your app or web service. Status pages are fully customizable to match your brand. Use Status.io to track incidents, schedule planned maintenances, and broadcast notifications to keep everyone in the loop during downtime.

Hundreds of companies are using Status.io to be more transparent with their customers. By tracking incidents and sending status notifications, everyone is updated with any changes, decreasing support requests and increasing trust in your brand or product.

Status.io uses highly available infrastructure to ensure that your status page is online and healthy even when your system is not. Check out our public status page to see the performance and uptime history of our service at https://status.status.io.

Sign up for free at https://status.io

  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Status.io

Website
status.io
$ Details
paid Free Trial $79.0 / Monthly
Platforms
-
Release Date
-

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March

Status.io features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Status.io videos

Atlassian : Statuspage.io | Status.io

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Status.io and Malcolm App)
Website Monitoring
100 100%
0% 0
Customer Support
0 0%
100% 100
Status Pages
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Status.io and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using Status.io and Malcolm App. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Status.io and Malcolm App

Status.io Reviews

Build A Great Status Page in 15 Minutes With No Budget
None of them come cheap; Statuspage’s smallest plan (which doesn’t include SMS notifications) comes in at USD 348/year; Status.io’s Basic plan (again, no SMS notifications, and this time even without HTTPS encryption) is available for no less than USD 948/year. I’m sure this pricing makes perfect sense for VC-backed Silicon Valley companies — but not for bootstrapped...
Source: hackernoon.com
You Need a Status Page
Status.IO: Example – Dockers Status Page Docker (a super awesome container company) has a status page located status.docker.com which shows you the current status of the Docker APIs, Forums, Website, etc. You can see the API resonse times, uptimes, you name it. All of this is powered by Status.io – a very good status page hosting company. Sign up here.

Malcolm App Reviews

We have no reviews of Malcolm App yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Status.io seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Status.io mentions (18)

  • Mass Notify Clients of possible/on going outages that may or may not affect them?
    I strongly recommend a status page for your msp … there are many to choose from … we use https://status.io. Source: 12 months ago
  • ConnectWise SSO down?
    Yup and the things they don't "invent", like the status page from status.io, it's poorly implemented. It took so long to get this basic page up with a complete garbage process. Source: about 1 year ago
  • Current API plan does not include access to this endpoint
    Also weird given that Twitter is using 3rd-party service which apparently doesn’t even automatically log and post know downtime issues; service being: https://status.io/ (Assuming this is more of a the site’s not down unless the CTO says it is services.). - Source: Hacker News / over 1 year ago
  • Connectwise 404 errors
    Only if status.io had some type of automation that could tie into another product like ConnectWise Automate.... Source: over 1 year ago
  • Alternative communications channel
    Put it on our private https://status.io/ page. Source: over 1 year ago
View more

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing Status.io and Malcolm App, you can also consider the following products

StatusPage.io - StatusPage.io is the best way for web infrastructure, developer API, and SaaS companies to get set up with their very own status page in minutes. Integrate public metrics and allow your customers to subscribe to be updated automatically.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

StatusCake - Website Uptime Monitoring & Alerts – Free Unlimited Downtime Monitoring

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

UptimeRobot - Free Website Uptime Monitoring

Zendesk Support - Social Customer Support and Help Desk and Ticketing