WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users.
Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing & delivery ✓Customer Satisfaction Score survey and Net Promoter Score ✓Analytics & Statistics for data-driven decisions ✓Branded Tracking Page for a premium self-service tracking experience
Integrations: 🔗Magento 2 - Full integration from Order Tracking to Returns and Store Pickup 🔗Shopify - Full integration from Order Tracking and Returns 🔗BigCommerce - Full integration from Order Tracking via Zapier App 🔗Netsuite - Full integration via Celigo 🔗Aptos - Full integration from Order Tracking 🔗Direct API Integration - Fully integrate any Ecommerce, ERP, OMS or Marketing platform 🔗Zapier - WeSupply Labs integrates with over 1000 platforms via Zapier 🔗Zendesk - Track Shipments and Start Returns directly from Zendesk. 🔗ScandiPWA - Full PWA solution for Magento 2
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I've been using WeSupply for about a year and it really feels like it helps my team and our customers a lot. I had so many issues with returns, and even if we don't have such a high volume of orders, the customer reps were overloaded all the time, I think we lost many customers in the past because we were not able to manage returns at all.. But now I can tell that there are weeks when nobody calls us for tracking numbers or return. Not even a call!! Our customer reps manage the orders and returns within the platform and see everything in Zendesk too (so this is something that I wasn't expected when I signed up). I don't quite like the sign-in process, we are waiting for them to add another login option as now we have to use some magic links to get into the platform.
It's been a good experience working with wesupply. I ship a lot of orders so the tracking and notifications part is crucial for me because otherwise, I'd be getting calls all over the place from customers asking where their order is or asking me to send them the tracking number again.
I also use the returns functionality because it just saves a lot of time. A bit tedious to set up at first because there are a lot of configuration options for how you want to set up return options, but once you get the hang of it it's pretty intuitive. Support is nice and responsive too.
Based on our record, Stamps.com seems to be more popular. It has been mentiond 203 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I'll have approx 10-20 products, would like to have live inventory, and be able to accept CC payments and initiate shipping labels through USPS or stamps.com type of thing. The idea would be that the functionality of the site minimizes the labor of order fulfillment. I have an etsy store for 4 products and like the way that is done. Unfortunately, the products are probably not appropriate for Shopify or Etsy type... Source: 5 months ago
When I opened up the order history in stamps.com I noticed that there were dupliacte labels purchased for the same order number. Then I went over to shipstation to see if the duplicate shipping label were imported and there was no record of it being there at all. So stamps.com would occasionaly purchase 2-4 labels for one order but only send one of the labels through to shipstaion. Since we never log in to... Source: 6 months ago
I have been very happy with my Shipstation rates, but the incredible customer service I get direct with a UPS rep on my other accounts is second to none. I do hate having to constantly reload a stamps.com balance and I would much prefer invoice billing like I get direct with UPS. Source: 7 months ago
The cost to ship the box is $22.80 (and would be cheaper if you use something like stamps.com) and the 3.43 gallons of pumice would cost $1.67, making your total cost to buy and ship $24.47, which is $7.33/gallon. Source: 10 months ago
My USPS Informed Delivery email says I have a package from stamps.com waiting for me. I didn't order anything from stamps.com. Source: 10 months ago
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