WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users.
Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing & delivery ✓Customer Satisfaction Score survey and Net Promoter Score ✓Analytics & Statistics for data-driven decisions ✓Branded Tracking Page for a premium self-service tracking experience
Integrations: 🔗Magento 2 - Full integration from Order Tracking to Returns and Store Pickup 🔗Shopify - Full integration from Order Tracking and Returns 🔗BigCommerce - Full integration from Order Tracking via Zapier App 🔗Netsuite - Full integration via Celigo 🔗Aptos - Full integration from Order Tracking 🔗Direct API Integration - Fully integrate any Ecommerce, ERP, OMS or Marketing platform 🔗Zapier - WeSupply Labs integrates with over 1000 platforms via Zapier 🔗Zendesk - Track Shipments and Start Returns directly from Zendesk. 🔗ScandiPWA - Full PWA solution for Magento 2
Supported carriers:
Simplify and speed up the amount of time it takes to ship out orders by:
⋅⋅Phone, email and chat support to help you 7am-7pm every business day ⋅⋅Processing orders from Shopify, Amazon, Etsy, eBay, and many other selling channels all from the ShippingEasy app ⋅⋅Eliminating the need for copy/paste of addresses and order information forever ⋅⋅Automatically updating order status back to any of your other selling platforms ⋅⋅Auto-populating customs forms and simplifying international shipments ⋅⋅Printing labels in batches or 1 by 1 - we support your workflow
Manage orders and inventory with Inventory Management
⋅⋅Two-way syncing for inventory, including FBA—update stock levels in your online store and anywhere else you sell online in real time ⋅⋅Create, send, and update purchase orders—auto-populate purchase orders, track their status, and more
Robust shipping features give you more options for customers, including:
⋅⋅Automatically email your customers a tracking # in real time ⋅⋅Automated Emails and pre-built email templates to earn reviews and repeat business ⋅⋅*Beautiful customized packing slips, branded and in color, or print packing slips on 4"x6" shipping labels
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I've been using WeSupply for about a year and it really feels like it helps my team and our customers a lot. I had so many issues with returns, and even if we don't have such a high volume of orders, the customer reps were overloaded all the time, I think we lost many customers in the past because we were not able to manage returns at all.. But now I can tell that there are weeks when nobody calls us for tracking numbers or return. Not even a call!! Our customer reps manage the orders and returns within the platform and see everything in Zendesk too (so this is something that I wasn't expected when I signed up). I don't quite like the sign-in process, we are waiting for them to add another login option as now we have to use some magic links to get into the platform.
It's been a good experience working with wesupply. I ship a lot of orders so the tracking and notifications part is crucial for me because otherwise, I'd be getting calls all over the place from customers asking where their order is or asking me to send them the tracking number again.
I also use the returns functionality because it just saves a lot of time. A bit tedious to set up at first because there are a lot of configuration options for how you want to set up return options, but once you get the hang of it it's pretty intuitive. Support is nice and responsive too.
Based on our record, ShippingEasy seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
However, it turns out that ShippingEasy.Com is actually owned by Stamps.Com. I really can't explain the difference. But in spite of the fact that they are owned by the same company, shippingeasy.com works, and stamp.com does not. Source: almost 3 years ago
Are both websites down? Is there a third party shipping service than will allow me to purchase next day air shipping label and pick up? I tried shippingeasy.com but it gives me errors when trying to create as UPS account. Source: almost 3 years ago
You should look into shippingeasy.com, they were bought by stamps.com! Source: about 3 years ago
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