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Squadcast VS HelpScout

Compare Squadcast VS HelpScout and see what are their differences

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Powerful SaaS integration toolkit for SaaS developers - create, amplify, manage and publish native integrations from within your app. featured
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Squadcast logo Squadcast

Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Squadcast Landing page
    Landing page //
    2023-02-14

Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.

Our goal is to be the most user-friendly incident management platform helping engineers do on-call scheduling and incident response, the SRE way.

Over the last few years, we have been diligently building and learning how to make alerting & on-call management more intuitive at a reactive level and automate SRE workflows at a proactive level. Our approach to long-term reliability, by rapidly evolving the way incident management is carried out, has resonated well with DevOps/SRE/IT teams globally.

Through our platform, we continue to demonstrate to companies how easy it is to adopt SRE practices which in turn helps them improve their incident resolution metrics and, ultimately, the reliability of their systems.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Squadcast

Website
squadcast.com
Pricing URL
Official Squadcast Pricing
$ Details
freemium
Platforms
Browser Android iOS REST API Generic HTTP API Google Chrome Firefox Safari Internet Explorer
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Edit details

Squadcast videos

+ Add

Squadcast: Incident Resolution, The SRE Way

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Squadcast and HelpScout)

Squadcast

HelpScout

Incident Management
100 100%
Incident Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Squadcast and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Squadcast and HelpScout

Squadcast Reviews

PagerDuty Alternative
Get quickest resolution times using Squadcast Actions. Rollback instantly when a release breaches SLOs. Create executable runbooks for recurring incidents to streamline generic mitigation activities.
Source: www.squadcast.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Squadcast should be more popular than HelpScout. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Squadcast mentions (5)

  • What is the advantage of VBA vs. CiCode in PlantSCADA?
    In Aveva PlantSCADA what is the advantage of using VBA versus CiCode? Is it merely syntax? I was hoping that if I used VBA I would have easier access to a richer API. One of the main things I want to be able to do is to format and send some HTTP POSTs to squadcast.com for push notifications. Right now I'm doing this with an external .NET assembly I created. I thought maybe with VBA that the external DLL would... Source: about 1 year ago
  • free-for.dev
    Squadcast.com - Squadcast is an end-to-end incident management software that's designed to help you promote SRE best practices. Free forever plan available for upto 10 users. - Source: dev.to / over 1 year ago
  • Fylamynt and Squadcast Team Up To Handle Cloud Incident Response, Management, and Remediation
    This is where a modern incident management & response platform like Squadcast comes to the rescue, helping organizations in their journey to deliver super-reliable services. Organizations can quickly and easily adopt Site Reliability Engineering (SRE) practices to improve their incident resolution metrics and ultimately, the reliability of their systems. - Source: dev.to / over 2 years ago
  • Grafana OnCall, the easiest way to do on-call management
    We started using Squadcast: https://squadcast.com Their free and lower prices tiers offer a lot of what others have on their top/most expensive tiers. Also, integrations with various alert sources are just easier in most cases. I spent I don't know how long trying to get OpsGenie to work before I gave up. - Source: Hacker News / over 2 years ago
  • Ask HN: Who is hiring? (September 2021)
    Squadcast | Engineering, Sales, Content... | Full-Time | Remote (Anywhere in India) | https://squadcast.com Squadcast is a cloud-based software designed around SRE practices with best-of-breed Incident Management & On-call Scheduling capabilities. Our goal to be the easiest incident response platform - helping engineers do on-call scheduling and incident management. We help organizations quickly and easily adopt... - Source: Hacker News / over 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Squadcast and HelpScout, you can also consider the following products

PagerDuty - Cloud based monitoring service

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

VictorOps - We make on-call suck less & help teams to solve problems faster.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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