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SpinOffice CRM VS ManageEngine SupportCenter Plus

Compare SpinOffice CRM VS ManageEngine SupportCenter Plus and see what are their differences

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SpinOffice CRM logo SpinOffice CRM

CRM solution for small to midsize firms

ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
  • SpinOffice CRM Landing page
    Landing page //
    2023-01-01
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09

SpinOffice CRM

Website
spinoffice-crm.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

SpinOffice CRM features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Category Popularity

0-100% (relative to SpinOffice CRM and ManageEngine SupportCenter Plus)

SpinOffice CRM

ManageEngine SupportCenter Plus

Help Desk
31 31%
Help Desk
69% 69
CRM
41 41%
CRM
59% 59
Customer Support
30 30%
Customer Support
70% 70
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

User comments

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What are some alternatives?

When comparing SpinOffice CRM and ManageEngine SupportCenter Plus, you can also consider the following products

Google Cloud Console - Use Cloud Console to manage everything powering your cloud application: data analysis, VMs, datastore, databases, networking, and developer services.

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Zoho Desk - Industry's first context-aware Helpdesk Software

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SugarCRM - SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market.

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