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Spiceworks Help Desk VS Jira Service Desk

Compare Spiceworks Help Desk VS Jira Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Spiceworks Help Desk logo Spiceworks Help Desk

Help desk software features that work for IT

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Spiceworks Help Desk Landing page
    Landing page //
    2023-07-22
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Spiceworks Help Desk videos

+ Add

Cloud Spiceworks Help Desk | IT Support Ticketing Training

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Spiceworks Help Desk and Jira Service Desk)

Spiceworks Help Desk

Jira Service Desk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
21 21%
Help Desk
79% 79
Project Management
25 25%
Project Management
75% 75
Service Desk
29 29%
Service Desk
71% 71

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Spiceworks Help Desk and Jira Service Desk

Spiceworks Help Desk Reviews

We have no reviews of Spiceworks Help Desk yet.
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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing Spiceworks Help Desk and Jira Service Desk, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SysAid - Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LibreNMS - A fully featured network monitoring system that provides a wealth of features and device support.

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