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Sparkcentral VS Inbenta

Compare Sparkcentral VS Inbenta and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Sparkcentral logo Sparkcentral

Good old fashioned customer service, delivered in a high tech way

Inbenta logo Inbenta

AI-powered search for customer support & e-commerce
  • Sparkcentral Landing page
    Landing page //
    2023-07-15
  • Inbenta Landing page
    Landing page //
    2023-09-19

At Inbenta, we help companies instantly answer questions from web users and employees thanks to #AI || #chatbots #dynamicFAQ #NLP We leverage omnichannel strategy with natural language entry points: a real difference for your customer experience. Discover more on : https://www.inbenta.com/en/products/chatbot/

Inbenta's technology includes : -Conversation interfaces -Bidirectional voice-to-text transfer -NLP (Natural Language Processing). -Lexicon -Dialog Manager -Knowledge base -Integration with third-party tools

Sparkcentral videos

+ Add

Sparkcentral Employee Reviews - Q3 2018

More videos:

  • Review - Sparkcentral Culture - October 2017

Inbenta videos

No Inbenta videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Sparkcentral and Inbenta)

Sparkcentral

Inbenta

Customer Support
59 59%
Customer Support
41% 41
Help Desk
60 60%
Help Desk
40% 40
Custom Search Engine
0 0%
Custom Search Engine
100% 100
Customer Service
100 100%
Customer Service
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sparkcentral and Inbenta

Sparkcentral Reviews

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Inbenta Reviews

Top 10 Site Search Software Tools & Plugins for 2022
Inbenta is a powerful AI platform that offers a robust internal search engine to simplify and enhance your search experience. You can easily implement faceted search by indexing content from all relevant sources and connecting it with your product catalog. Inbenta allows you to provide a seamless visitor experience by auto-completing their queries, understanding the meaning...
Source: influencermarketinghub.com

What are some alternatives?

When comparing Sparkcentral and Inbenta, you can also consider the following products

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Brand Embassy - Brand Embassy is social customer service software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Cisco Contact Center - Provides a secure, highly available, and easy to deploy customer interaction management solution.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

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