Freshservice might be a bit more popular than Spanning. We know about 3 links to it since March 2021 and only 3 links to Spanning. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
They still billed it. Then, while I was arguing with them about it, they turned me over to collections for non payment...at which point they said I could only talk to collections. Months went by of bitching at them every couple of days before they finally pulled it back and sorted it out...took almost a year. Thought it was a fluke. Never got an apology. They claimed it was from some spanning.com legacy... Source: over 1 year ago
We use Spanning to backup staff accounts. It's very easy to set up, and the price seems reasonable. Source: about 2 years ago
I tried to cancel some spanning.com tenants so I feel your pain. They either bill and autocharge a credit card and fail to renew the tenant and then turn you to collections even though they've been paid or you finally do cancel and they keep charging the card. Source: over 2 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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