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SolarWinds Service Desk VS SolarWinds RMM

Compare SolarWinds Service Desk VS SolarWinds RMM and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

SolarWinds RMM logo SolarWinds RMM

SolarWinds RMM is a remote IT management tool that allows users to handle all kinds of related tasks through a single dashboard.
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • SolarWinds RMM Landing page
    Landing page //
    2023-09-20

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?

SolarWinds RMM videos

+ Add

Solarwinds RMM MSP Software Review

More videos:

  • Review - SolarWinds RMM: A Lightweight Desktop Management Software

Category Popularity

0-100% (relative to SolarWinds Service Desk and SolarWinds RMM)

SolarWinds Service Desk

SolarWinds RMM

Help Desk
100 100%
Help Desk
0% 0
Security & Privacy
0 0%
Security & Privacy
100% 100
Service Desk
100 100%
Service Desk
0% 0
Monitoring Tools
73 73%
Monitoring Tools
27% 27

User comments

Share your experience with using SolarWinds Service Desk and SolarWinds RMM. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and SolarWinds RMM

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

SolarWinds RMM Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
SolarWinds RMM provides you a set of tools with which you will be able to secure, maintain, and improve IT in a single dashboard. It includes features like network discovery, remote access, reports, etc. It supports remote monitoring of desktops, laptops, servers, mobiles, etc., across various OS such as Windows, Mac, and Linux.
Source: www.softwaretestinghelp.com
12 Best RMM Software and Tools for 2021
Out of the tools on this list, N-able RMM is our top pick. It provides in-depth visibility through a straightforward dashboard so that you don’t miss anything important. Other tools worth investigating include NinjaRMM, Atera, and ManageEngine Desktop Central. We strongly recommend using a free trial before purchasing anything to find the best fit for your enterprise.
Source: www.comparitech.com
8 Best RMM Software and Tools
N-able is a leader in network, systems, and IT management monitoring software. They have been on the RMM game for a long time since they built the N-able unit. SolarWinds developed the cloud-based N-able RMM solution for MSPs and added a couple of state-of-the-art features such as NetPath, one solution to monitor Mac and Windows, endpoint detection and response, and more.
Source: www.pcwdld.com

What are some alternatives?

When comparing SolarWinds Service Desk and SolarWinds RMM, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

ITarian - IT and remote access management solution

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

SnaPatch - Software to manage your Azure, SCCM and VMware or HyperV environments, designed with the Administrator in mind. Let's make Administration easy.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

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