Software Alternatives & Reviews

SolarWinds Service Desk VS Jira Service Desk

Compare SolarWinds Service Desk VS Jira Service Desk and see what are their differences


An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
SolarWinds Service Desk Landing Page
SolarWinds Service Desk Landing Page
Jira Service Desk Landing Page
Jira Service Desk Landing Page

SolarWinds Service Desk details

Categories
Help Desk Service Desk DevOps Tools
Website solarwinds.com  

Jira Service Desk details

Categories
DevOps Tools Service Desk Help Desk
Website atlassian.com  

SolarWinds Service Desk videos

SolarWinds Service Desk Overview

More videos:

  • - Why Choose Samanage IT Service Management Software?
  • - What's the Best Part of the Samanage Service Desk Software Experience?
  • - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87

Jira Service Desk videos

Introduction to Jira Service Desk

More videos:

  • - Jira Service Desk
  • - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to SolarWinds Service Desk and Jira Service Desk)
43
43%
57%
57
53
53%
47%
47
38
38%
62%
62
52
52%
48%
48

Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and Jira Service Desk

SolarWinds Service Desk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

What are some alternatives?

When comparing SolarWinds Service Desk and Jira Service Desk, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

HarmonyPSA - HarmonyPSA - Professional Services Automation (PSA) for IT Businesses

Alloy Navigator - Alloy Navigator is an all-inclusive IT Service Management Software. It is an ITIL aligned IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

User reviews

Share your experience with using SolarWinds Service Desk and Jira Service Desk. For example, how are they different and which one is better?

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