Software Alternatives, Accelerators & Startups
Register | Login

SolarWinds Service Desk VS Scuttlebutt

Compare SolarWinds Service Desk VS Scuttlebutt and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Scuttlebutt logo Scuttlebutt

A decent(ralised) secure gossip platform.
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • Scuttlebutt Landing page
    Landing page //
    2023-01-16

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

Scuttlebutt features and specs

  • Decentralization
    Scuttlebutt operates on a peer-to-peer network, meaning there is no central server. This enhances privacy and resilience, as there is no single point of failure.
  • Offline Accessibility
    Users can interact with the network and access data even when they are offline. Changes are synchronized once users connect to the network again.
  • Privacy
    Due to its decentralized nature and end-to-end encryption features, Scuttlebutt provides a higher level of privacy compared to centralized social networks.
  • Community-centric
    Scuttlebutt encourages smaller, community-centric interactions rather than wide-reaching, general-purpose social networking.

Possible disadvantages of Scuttlebutt

  • Scalability
    Due to its decentralized approach, Scuttlebutt may face challenges in scaling effectively compared to centralized social networks.
  • Usability
    The user experience may not be as polished or intuitive as mainstream social networks, making it harder for non-technical users to adopt.
  • Security Risks
    While decentralized, Scuttlebutt is still vulnerable to certain security risks, such as the propagation of malicious data by peers.
  • Limited Ecosystem
    The ecosystem around Scuttlebutt, including apps and integrations, is relatively limited compared to mainstream social media platforms.

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87

Scuttlebutt videos

+ Add

Scuttlebutt Amber Ale By Scuttlebutt Brewing Company | American Craft Beer Review

More videos:

  • Review - Scuttlebutt Porter By Scuttlebutt Brewing Company | American Craft Beer Review
  • Review - Scuttlebutt Gale Force IPA By Scuttlebutt Brewing Company | American Craft Beer Review

Category Popularity

0-100% (relative to SolarWinds Service Desk and Scuttlebutt)

SolarWinds Service Desk

Scuttlebutt

Help Desk
100 100%
Help Desk
0% 0
Social Network
0 0%
Social Network
100% 100
Service Desk
100 100%
Service Desk
0% 0
Social Networks
0 0%
Social Networks
100% 100

User comments

Share your experience with using SolarWinds Service Desk and Scuttlebutt. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and Scuttlebutt

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

Scuttlebutt Reviews

Scuttlebutt, A Decentralized Alternative To Facebook
Because users own all of the files that make up Scuttlebutt, they can store their data anywhere. For example, I have 800 MB worth of data — that’s small enough to fit on a microSD card. This represents two years of status updates, friends’ status updates, contact information, photos, and what have you. As soon as I put the card into my phone, Scuttlebutt automatically...
Source: www.inthemesh.com

Social recommendations and mentions

Based on our record, Scuttlebutt seems to be more popular. It has been mentiond 50 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SolarWinds Service Desk mentions (0)

We have not tracked any mentions of SolarWinds Service Desk yet. Tracking of SolarWinds Service Desk recommendations started around Mar 2021.

Scuttlebutt mentions (50)

View more

What are some alternatives?

When comparing SolarWinds Service Desk and Scuttlebutt, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Friendica - Decentralisation - Privacy - Interoperability

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Mastodon - Mastodon is a decentralized, open source social network. This is just one part of the network, run by the main developers of the project It is not focused on any particular niche interest - everyone is welcome!

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

PixelFed - PixelFed is a federated image sharing platform, powered by the ActivityPub protocol.

Loading...